Field Service Engineer, Delhi

Job Summary

This position is part of the Service team located in Delhi and will be working remotely in managing the customer base in the region.

Responsibilities

• Handle daily service and support of Radiometers existing customer base and support sales service growth and customer happiness
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
• In this role, you will utilize critical thinking to resolve issues within defined procedures and practices. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting

Requirements

• Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis
• Completing Installation of equipments on site, completing Preventive Maintenance as per schedule and promotion of Service Contract, consumables, and IT solutions. Also conduct demonstration of products to customers Imparts training to the customer
• Update service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team
• Ability to prioritise workload, goals and tasks consistent with the department objectives. Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independently

Education / Skills

• Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
• 3+ years of field Service experience

Travel / Physical Environment Requirements

• Ability to travel - 50% travel
• Must have a valid driver s license with an acceptable driving record
• Ability to lift, move or carry equipment, any other physical requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.