Field Service Engineer (E&I / Software)

About the role

This role will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of software-driven control systems and equipment.

Key responsibilities

• Provide installation, commissioning, troubleshooting and repair services on HMH equipment
• Document all services performed and actions carried out on field service technical reports
• Stay current on information contained in Product and Safety Bulletins
• Establish and maintain good working relationship with client personnel
• Co-ordinate with service manager and service account managers (SAM) for required parts, materials, support, etc.
• Advise SAM of modifications or upgrades to HMH equipment
• Supervise sub-contracted personnels
• Stay current on information with HMH software procedures and ensure software is handled according to available QA guidelines
• Provide training to internal & external clients

About you

• Degree in a relevant discipline.
• Minimum 2 years of relevant experience; fresh graduates are welcome to apply.
• Strong technical aptitude with the ability to understand and apply relevant technical concepts.
• Basic understanding of how the team collaborates and integrates with other functions.
• Effective communication skills, with the ability to convey moderately complex information within the team.
• Willing and able to travel frequently, work extended and irregular hours, and undertake assignments in offshore environments.
• Resilient and adaptable, with the physical and mental stamina to thrive in a fast-paced and demanding offshore work environment.