Field Service Engineer for Semiconductor Packaging Equipment

Position location: Remote or Hybrid

Description

PacTech is a technology-focused company specializing in advanced packaging equipment manufacturing and wafer level services. Since our inception, our teams have been working relentlessly on developing new leading-edge technologies for next generation applications.

We are known to be highly adaptive to customization and unique applications. PacTech has been serving the semiconductor industry providing wafer plating, soldering and die sort subcontractor processing since 1995. Our Headquarters are located in Nauen Germany, with two operation and manufacturing sites in Santa Clara, CA, USA and Penang Malaysia. To support our expanding equipment, install base in the US, we’re seeking additional Field Service Engineers to join our dynamic, technology-driven company.

Summary of Responsibilities:

Field Service Engineers (FSE) play a crucial role in delivering exceptional onsite customer service and support at our customer facilities. Responsibilities include proficiently handling equipment installations, upgrades, repairs, and conducting preventative maintenance on

sophisticated semiconductor packaging equipment. Collaborating closely with customers, our FSEs ensure the PacTech equipment operates at best possible performance levels.

Job Description

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Supporting customer applications and equipment process optimization.
• Completing Preventive Maintenance and field modifications and upgrades.
• Ordering and coordinating replacement parts.
• Keeping up to date on administrative responsibilities such as maintaining customer service log and internal service records and reports.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Travel to customer locations within North America and occasionally to other international locations.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area as well globally to support headquarters when necessary.
• The ability to lift and carry heavy toolboxes and machine parts that can weigh up to 15lbs.
• Adhering to current regulatory.

Job Responsibilities

• Candidate must possess at least a Bachelor’s Degree in an Engineering or Science Discipline with at least 3 years of working experience as a process or service engineer within the semiconductor industry.
• Must be self-motivated and able to demonstrate technical competence of electrical, mechanical, pneumatic systems.
• Familiar with concepts and documents like FMEA, Control Plan, SPC, Work Instruction etc.
• Good presentation, excellent communication and team working skills.
• Having “Hands on” attitude and creative problem-solving mind set to get the work done quickly and effectively to meet customers schedules.
• Applicants should be US Citizens or at a min US Permanent Resident.

Benefits

• Competitive Compensation package.
• Medical, dental and vision healthcare.
• 401K with employer contribution.
• Paid vacation & sick.

Address

328 Martin Ave

Santa Clara, CA 95050

USA