Field Service Engineer - Hourly

Job Summary:

Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

Duties and Responsibilities:

(% increments must be no less than 5%)

% of Time Spent

Primary Duties & Responsibilities

60%

Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.

10%

Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.

10%

Performs service calls and phone support for equipment issues both in and out of warranty.

10%

Provides training to center personnel on maintenance of electronic scoring equipment.

10%

Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

Minimum Position Qualifications:

Experience & Requirements

**Computer Skills:**Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.

**Electrical/Electronic Knowledge:**Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.

General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving

Education Level

Associate’s degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.

Travel

Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.