Field Service Engineer – HS OverPass

We are seeking an engineer with hands-on experience in field support and manufacturing environments to serve as the primary technical contact for High-Speed OverPass products. You will work directly with plants in Guadalajara and with customers in the field, supporting installation, troubleshooting, and the implementation of new solutions with suppliers, and driving corrective actions with global teams.

Responsibilities:

• Serve as the primary technical contact for on-site and remote support involving installation, integration, operation, and application of High-Speed OverPass products
• Diagnose and help resolve complex interconnect issues involving mechanical fit, alignment, component interfaces, handling, assembly conditions, and signal transmission
• Work directly with plants in Guadalajara and provide customer support in the field
• Implement new solutions together with suppliers, contract manufacturers, and OEM partners
• Observe and evaluate manufacturing and assembly processes to identify improper handling, process variation, or conditions that may cause damage, defects, or yield loss
• Use CAD tools such as SolidWorks to review assemblies, alignment, interfaces, routing, and fixturing, and to support root cause investigations
• Escalate issues to Engineering, Quality, Product Development, or NPI when additional analysis or corrective action is required
• Deliver technical training, workshops, and hands-on demonstrations to customers, partners, manufacturing personnel, and internal teams
• Document service activities, technical findings, recurring issues, and recommended follow-up, and share voice-of-customer feedback with internal stakeholders
• Review and validate training materials and application guidance based on field experience

Requirements:

• Bachelor’s degree in Mechanical Engineering (preferred), Electronic Engineering, Industrial Technology, or a related technical field (or equivalent practical experience)
• Minimum 3 years of experience in field service, technical support, field applications, or another customer-facing technical role in a high-tech or manufacturing environment
• Hands-on experience in manufacturing or assembly environments
• Experience with CAD tools, preferably SolidWorks (basic to intermediate level)
• Bilingual proficiency in Spanish and English, spoken and written
• Ability to present technical information clearly to technical and non-technical audiences
• Ability to work independently and prioritize multiple engagements in dynamic environments
• Availability to travel domestically and internationally, including occasional short-notice travel
• Valid U.S. visa

Preferred

• Experience with cable or harness routing, connector assembly, and high-speed interconnect products
• Knowledge of signal integrity concepts and electrical or mechanical testing
• Experience working with suppliers and contract manufacturers on new solution implementation
• Experience delivering instructor-led training or technical demonstrations
• Background in electronics or high-tech companies (for example, server, networking, or data center manufacturers)