Field Service Engineer I

Field Service Engineer

Are you someone who enjoys traveling, exploring, and connecting with new people? Then the Field Service Engineer position at Bystronic is perfect for you! As a Field Service Engineer you will be responsible for installing, troubleshooting and repairing Bystronic Laser Cutting and Automation systems, and Press Brake Machines. This position requires 100% overnight travel, Monday-Friday.

Your Responsibilities:

• Install, repair, commission and troubleshoot machine tools.
• Deliver top-notch technical support to customers to guarantee the peak performance of sheet metal machinery.
• Enter service reports.
• Diagnose mechanical, and electrical problems, performing mechanical and electrical repairs, install new machines.
• Provide training guidance on machine operation, maintenance, and safety at customer locations to achieve optimal productivity.

Your Expected Qualifications:

• High school diploma required. Additional education such as an associates or technical school degree in engineering or related is preferred.
• Hands on experience in field service of large machinery, or machine tool installation, repair and preventative service.
• Customer Service Focus.
• The ability to travel 100%, primarily within the United States. Occasional international travel may be required.

We would also love if you had:

• Electrical and mechanical machine troubleshooting experience.
• Ability to work overtime and including weekends as needed.
• A valid driver’s license and the ability to rent a car.
• A Passport
• Ability to lift up to 70 lbs.
• Able to bend, push, pull and stand for long periods of time.
• Excellent oral and written communication skills.

We are also looking for some special skills:

• Computer proficiency, including but not limited to Microsoft Office
• Familiarity with Apple products (iPhone, iPad)
• Positive, professional attitude and customer service background.
• Possess a basic tool kit, special tools will be supplied.
• Understanding of I/O modules, servo amplifiers, and electrical components in control cabinets.
• Understands the relationship between axis motors and feedback systems for each axis.
• Experience with electrical, hydraulics, EtherCAT, Ethernet, pneumatics, electronics and blueprint/schematics