Field Service Engineer (LV switchboards)

About the role

Our company is located in Johor Bahru , but we are hiring a field service engineer who can travel between Kuala Lumpur/ Negeri sembilan and Johor. Most of our projects are in Negeri Sembilan . This role is to provide on-site installation support, commissioning, troubleshooting, and after-sales technical services for low voltage (LV) distribution cabinets. The role ensures safe and reliable equipment operation while maintaining high customer satisfaction.

Location: [Johor/KL] | Travel: Frequent

2. Key Responsibilities

2.1 On-Site Installation & Commissioning Support

·        Provide on-site installation guidance, power-on commissioning, and functional verification for LV Switchgear.

·        Verify primary and secondary wiring drawing, confirm correct terminations, and identify/resolve electrical faults during the commissioning process.

·        Collaborate with customers to complete system integration testing and ensure equipment is put into operation in compliance with technical specifications.

2.2 Fault Diagnosis & Emergency Response

·        Respond to customer service requests promptly, travel to site within the required timeframe, and perform rapid fault diagnosis with effective resolution plans.

·        Handle common faults including but not limited to circuit breaker tripping, contactor malfunction, smart meter communication interruptions, and busbar overheating.

·        Escalate complex or critical issues to the engineering team and coordinate cross-functional support as needed.

2.3 Customer Training & Technical Guidance

·        Deliver on-site training to customer maintenance personnel on equipment operation, routine inspection procedures, and basic troubleshooting techniques.

·        Guide customers on proper LV cabinet usage and standardized switching procedures to minimize operational errors.

2.4 After-Sales Technical Support & Communication

·        Serve as the primary technical interface between the company and customers, responding to inquiries in a timely manner and maintaining thorough issue logs with full traceability.

·        Conduct regular follow-up visits after issue resolution, gather customer feedback, and contribute to continuous product improvement initiatives.

2.5 Documentation & Reporting

·        Prepare comprehensive field service reports, fault analysis reports, and equipment commissioning records to ensure full service traceability.

·        Compile case studies from common service scenarios to support team knowledge sharing and training programs.

2.6 Safety & Compliance

·        Strictly adhere to on-site safety protocols and electrical safety practices at all times to protect personnel and equipment.

·        Comply with all customer site access requirements and local safety regulations.

3. Qualifications & Requirements

3.1Education

·        Diploma degree or above in Electrical Engineering, Automation, Power Systems, or a related field.

3.2 Work Experience

·        Minimum 2-3 years of hands-on experience in LV distribution cabinet installation, commissioning, field service, or after-sales technical support.

·        Prior experience serving large industrial plants, data centers, or infrastructure projects is highly preferred.

3.2 Technical Skills

·        Solid understanding of LV power distribution systems; ability to read and interpret primary/secondary schematic diagrams, wiring diagrams, and layout drawings.

·        Familiarity with common LV components, including molded case circuit breakers, air circuit breakers, contactors, thermal overload relays, and smart metering devices – including parameter configuration and fault diagnosis.

·        Proficient in using common testing instruments such as multimeters, clamp meters, and insulation resistance testers (meggers).

·        Knowledge of communication protocols such as Modbus/Profibus for smart meter integration is a plus.

3.3 Soft Skills

·        Strong problem-solving ability in field environments, with the capacity to work under pressure.

·        Excellent customer communication skills and a service-oriented mindset, with patience to address customer concerns clearly and professionally.

·        Willingness and flexibility to travel frequently and respond to urgent on-site requests on short notice.