FIELD SERVICE ENGINEER (M/F/D)

About our client: we are partnering with an innovative, highly specialized System Integrator focused on robotic technologies and intralogistics software solutions. Backed by a solid multinational group with a 90-year entrepreneurial history and over 3,800 employees globally, our client is a recognized strategic partner in industrial automation. They specialize in simplifying complex workflows and transforming logistical inefficiencies for demanding industrial sectors such as plastics, food & beverage, and automotive. We are currently looking for a driven professional to enhance their Service team and maximize system performance in the Benelux region.

The role: we are seeking an experienced and proactive Field Service Engineer (m/f/d) to guarantee the maximum availability and performance of installed automated systems. Operating as the primary technical point of contact, you will manage the entire service lifecycle—from installation to long-term maintenance—ensuring high customer satisfaction and building lasting relationships across the Benelux region. This role offers a clear, structured path to evolving into a Service Manager position.

Key responsibilities:

• Lifecycle Management: Take charge of the entire service lifecycle by acting as the primary technical contact, managing maintenance contracts, and coordinating spare parts.
• Technical Execution: Perform preventive, corrective, and emergency maintenance, as well as handle the installation and commissioning of new automated systems.
• Troubleshooting: Diagnose and resolve complex mechanical, electrical, electromechanical, and software issues on robotic systems, AGVs/AMRs, and conveyor belts.
• Client Relations: Build and maintain strong customer relationships, guaranteeing compliance with technical specifications and exceeding client expectations.
• Strategic Growth: Actively contribute to defining preventive maintenance strategies, with a view to gradually taking on a coordination and management role for the entire region.

Requirements:

• Technical degree or diploma in Mechatronics, Electrical Engineering, Automation Engineering, or a related field.
• Minimum of 5 years of proven experience in field service, maintenance, or commissioning of automated machinery, intralogistics systems, or industrial automation equipment.
• Solid hands-on experience with automated systems involving robotics, conveyor belts, AGVs, and/or AMRs.
• Good knowledge of PLC architecture and industrial programming platforms (e.g., Siemens, Rockwell, Beckhoff, Omron), with the ability to troubleshoot and make software modifications.
• Excellent communication and customer relationship management skills.
• Professional proficiency in English and Dutch.
• Holding a valid B-category driver's license and willingness to travel frequently within the Benelux region.

What's on offer:

• Salary package between €55,000 and €57,000.
• Company van for work travels and daily commute, which will evolve into a full company car upon assuming the Service Manager role.
• A structured professional growth path with the clear opportunity to take on a coordination role in the medium term.
• The chance to work with cutting-edge Industry 4.0 technologies within a dynamic, supportive, and highly innovative environment.

Location: Herentals, Belgium.

Summary

• €55,000 - €57,000
• Hybrid
• Permanent
• Herentals