Field Service Engineer |Semicon I Swing Shift

About the role

Install and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems. Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities.

Key responsibilities

• Install and/or relocate equipment at customers' sites and conduct associated start-up, cut over and check-out activities on newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities
• Coordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions and conduct diagnostic procedures to isolate problems
• Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution
• Replace defective units, components, or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs)
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
• Professionally represent the company to the customer and develop good customer relations during installation and execution of service contracts

About you

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience
• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Able to travel frequently, domestically and internationally, based on customer needs
• Able to work swing shift (Tues – Sat and/or Wed – Sun)
• Willing to support short term, overseas assignment

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Dianna| Registration No: R1327268

For a faster process, please include your availability, current salary, and expected salary in your resume.

We regret that only shortlisted candidates will be notified.