Field Service Engineer (Semiconductor)

Job Summary & Responsibilities

• Responsible for installation, repair, and maintenance of Onto Innovation products, including Metrology/Inspection tools or Lithography tools.
• Respond to down-tool situations and provide scheduled maintenance within the SEA region.
• Support any required aspect of field operations, including system hardware, software, PCs, networking, and related technologies.
• Submit required service documentation and provide technical feedback to the US factory.
• Act as the primary technical and administrative liaison with customers for assigned projects.
• Provide feedback to the Sales team, identifying potential leads and customer needs.
• Support continuous product improvement through service feedback and issue reporting.

Qualifications

• 3 to 5 years of Field Service experience in the semiconductor industry preferred.

• Hands-on experience with equipment fault detection, including electrical, mechanical, and software troubleshooting.

• Bachelor’s degree or diploma in Engineering or related fields.

• Ability to work independently while being effective within a team structure.

• Strong interpersonal skills with excellent customer communication.

• Proficient with Microsoft Office tools (PowerPoint, Word, Excel).

• Willingness to travel up to 50%.

• Candidate who holding NEA laser license is preferred.