Field Service Engineer (Semiconductor / Electronics)

We are a prominent machinery and semiconductor solutions provider in Malaysia since 2014. We specializes in importing advanced semiconductor equipment from both overseas and local companies.

We are looking for a motivated Field Service Engineer to join our team in Melaka. This role focuses on building strong relationships with key players in the semiconductor industry, including wafer fabs, OSATs, and equipment/material suppliers. If you enjoy solution-based selling and working closely with customers to provide technical and commercial support, this is a great opportunity for you.

Key Responsibilities

• Manage and grow relationships with existing semiconductor accounts.
• Identify and pursue new business opportunities to expand sales in the region.
• Promote and sell semiconductor-related products, materials, or equipment based on customer requirements.
• Prepare quotations, proposals, and support contract negotiations.
• Work closely with application engineers and product managers to deliver tailored solutions.
• Conduct customer visits, presentations, and technical discussions.
• Monitor industry trends, competitors, and customer feedback to support sales strategy.
• Maintain accurate sales pipeline and forecasts.
• Participate in exhibitions, seminars, and industry events when required.
• Provide machinery installation, retrofit, maintenance, and calibration services. Respond to customer service requests to troubleshooting problems, take corrective actions, and complete on-site repairs including testing of the system.
• To provide excellent customer technical support, after-sales services, and operation training.

Requirements

• Fresh graduates are encouraged to apply OR candidates with 2–4 years sales experience in semiconductor/electronics industry.
• Experience with wafer fabs, OSATs, or equipment/material suppliers is a plus.
• Good understanding of semiconductor processes, equipment, or materials.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
• Strong interpersonal, communication, and negotiation skills.
• Self-motivated, results-driven, and able to work independently.
• Good time management and organizational ability.
• Willing to travel locally/regionally for customer visits.
• Possess own transport.
• Ability to communicate in Mandarin is highly preferred (customers in Taiwan & China).

Why Join Us?

Work with global semiconductor companies (FABs, OSATs, equipment suppliers)
Attractive salary + incentives
On-the-job training & career growth opportunities