Field Service Engineer/ Senior

• Set up and commission new machine installations at customer’s side
• Understand client expectations and provide technical feedback and failure analysis from customer side to R&D and PDE Department; and thus, provide aligned solutions to meet client satisfaction
• To monitor and track major projects and perform technical presentations to customers if necessary
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites
• Monitor machine performance regularly and perform data mining and analysis to provide recommendations for improvement
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement
• Develop knowledge-based repository for FAQs and documentation
• Travelling would be as needed to fulfil job responsibilities
• Assist Field Service Leader to maintain and achieve smooth operation and support execution
• Assist Field Service Leader to mentor, coach, and supervise junior engineers, ensuring knowledge transfer and team development
• Undertake other duties and responsibilities as may be assigned by the Company, ensuring timely and complete closure of all assigned tasks

Job Requirements:

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior
• Service field experience with strong knowledge and hands-on expertise in die sorting platforms with multiple input/output and vision inspection
• Strong analytical and problem-solving skills, willing to learn and work hard
• Able to work independently
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills
• Possess teamwork spirit and positive attitude
• Good and positive work attitude, self-motivated with ability to work independently and in team environment
• Semiconductor working experience in similar position is preferable
• Microsoft Office, Excel & Power Point skills