Field Service Engineer / Technician

• Perform expert repair, maintenance, inspection, and troubleshooting on compressed air equipment at customer sites across Malaysia.

• Ensure minimal disruption to customer operations by delivering efficient and high‑quality service.

• Coordinate daily tasks with the Service Operation Team Leader and Planner.

• Accurately record productive labor hours and complete service reports using the MAM system.

• Conduct Last Minute Risk Assessments (LMRA) before every job.

• Adhere to all safety standards, including reporting hazards/incidents and wearing required PPE.

• Service a wide range of equipment including:
       -  Atlas Copco compressors, dryers, and ancillary systems
       -  Competitor machines

• Perform preventive maintenance, diagnostics, and parameter checks (e.g., pressure, temperature) before and after service.

• Ensure complete job execution by:
        -   Cleaning the equipment and work area
        -   Conducting test runs

• Communicating results clearly to customers

• Encourage customer engagement through Net Promoter Score (NPS) participation.

• Identify additional service opportunities during site visits.

• Participate in continuous development, including:
        -  Technical training from Service Academy / CTS Division
        -  Supporting colleagues and fostering team collaboration

• Maintain readiness for 24/7 service availability to ensure business continuity for customers.

• Minimum of 1 year hands-on experience working with compressed air equipment or related industrial machinery.

• Strong knowledge of servicing Atlas Copco products or competitor compressors, dryers, and related equipment is highly preferred.

• Proficient in reading technical manuals and preparing detailed service reports in English.

• Mechanical and electromechanical troubleshooting skills combined with practical diagnostic experience.

• Educational background in Mechanical, Electrical, or Electronic engineering through diploma or degree qualification.

• Capable of working effectively both independently and as part of a team, maintaining a strong customer service orientation.

• Good communication skills in English, both written and verbal, with a keen attention to analytical detail.

• Valid driving license enabling travel to various customer sites within your assigned region.

• A proactive self-starter with resilience to thrive in challenging environments.

• Join a culture that champions trust and accountability, where each team member’s contribution is valued.

• Access continuous lifelong learning opportunities and clear pathways to advance your career through technical and leadership development programs.

• Be part of a global innovation leader driven by the expertise and creativity of its people, committed to sustainable industrial solutions.

• Receive a comprehensive compensation package including competitive salary, health benefits, and performance-based incentives.

• Benefit from a holistic approach to health and well-being, including access to wellness programs and support resources tailored to your needs.

• Engage in a dynamic work environment with supportive colleagues and management committed to fostering collaboration and diversity.

You will be based at our customer center located in Singapore, where you will join a dynamic and skilled field service team. The role requires working remotely with significant travel throughout your assigned region in Malaysia to provide personalized on-site service to our diverse customer base, ensuring timely and effective equipment maintenance and support.