Field Service Engineer (With Experience) - Semiconductor Testing

Field Service Engineer – AEM AMPS High Parallel Test Cell

Position Summary

• Responsible for the installation, setup, commissioning, qualification, maintenance, and technical support of AEM AMPS High Parallel Test Cell systems.
• Primarily stationed at AEM customer locations, including Intel, TF-AMD, and other semiconductor manufacturing sites.
• Ensure equipment achieves the required operational readiness, performance, uptime, and production requirements.

Key Responsibilities

• Perform equipment installation, mechanical assembly, facility hook-up, system configuration, and commissioning.
• Support setup and integration of AMPS modules, test cells, device handlers, thermal-control systems, instrumentation, and related peripherals.
• Execute system power-up, calibration, functional checks, dry runs, and equipment qualification.
• Support integration between the equipment, test systems, factory network, MES, and automation interfaces.
• Perform preventive and corrective maintenance according to established procedures.
• Troubleshoot electrical, mechanical, pneumatic, thermal, automation, software, and communication-related issues.
• Diagnose equipment alarms, test failures, handling errors, and system-performance abnormalities.
• Replace, repair, configure, and verify system modules and components.
• Respond promptly to equipment breakdowns and customer technical-support requests.
• Work closely with AEM engineering teams to escalate and resolve complex technical issues.
• Monitor equipment performance, uptime, repeat failures, and maintenance effectiveness.
• Prepare service reports, maintenance records, issue-tracking logs, and technical documentation.
• Support equipment modifications, upgrades, retrofits, and continuous-improvement activities.
• Provide technical guidance and basic equipment training to customer personnel.
• Comply with all AEM, customer, EHS, cleanroom, security, and confidentiality requirements.
• Support shift operations, standby coverage, weekend work, and emergency call-outs when required.

Minimum Requirements

• Diploma or Degree in Electrical, Electronic, Mechatronic, Mechanical, Automation, or a related engineering discipline.
• Minimum 2 years of hands-on experience supporting semiconductor final-test equipment.
• Practical experience with semiconductor testers, handlers, system-level test equipment, burn-in systems, or related automated test equipment.
• Able to read and interpret electrical schematics, mechanical drawings, pneumatic diagrams, and technical manuals.
• Strong hands-on troubleshooting skills covering electrical, mechanical, automation, and software-related issues.
• Familiar with equipment installation, commissioning, qualification, preventive maintenance, and breakdown recovery.
• Able to use diagnostic tools such as multimeters and other standard engineering instruments.
• Good written and verbal communication skills in English.
• Able to prepare clear technical and service reports.
• Willing to work at customer sites, on rotating shifts, and during weekends or public holidays when operationally required.
• Willing to travel or be temporarily assigned to other customer locations.

Preferred Experience

• Experience supporting high-parallel test cells, SLT systems, burn-in equipment, automated handlers, or high-power semiconductor test systems.
• Knowledge of thermal-control systems, liquid cooling, power distribution, sensors, PLCs, industrial communication, and factory automation.
• Experience working in Intel, AMD, OSAT, or other high-volume semiconductor manufacturing environments.
• Familiarity with equipment uptime, MTTR, MTBF, preventive-maintenance compliance, and structured problem-solving methods.
• Knowledge of 5-Why, 8D, FMEA, and root-cause analysis would be an added advantage.

Key Competencies

• Strong technical and analytical capability.
• Hands-on and systematic troubleshooting approach.
• Customer-focused with a strong sense of urgency.
• Able to work independently at customer sites.
• Able to perform effectively under production pressure.
• Strong teamwork, discipline, ownership, and accountability.