Field Service Engineer/Technician

Is this your springboard into a career in technology?

The successful applicant will be provided with all training needed and we will work with you develop a technical skillset to ensure your success in the role.

SolutionOne's education arm of the business supports schools all over Victoria. We have a number of opportunities based across the suburbs of Melbourne.

We will provide a company car, laptop and phone allowance and this role is eligible for our company bonus scheme.

SolutionOne also has a strong presence in the Education as well through their Education division, Edunet. As a trusted Education Reseller, we partner with Australian Schools to deliver the best technology solutions to drive educational outcomes. You will work with trusted brands such as Lenovo, Apple, Acer, HP and ASUS.

Our warranty service team is growing. They have now hit the next critical milestone of needing to add an additional team member to cover the incoming workload. The northern and western suburbs in Victoria is a growth corridor as we continue to add more schools to our Edunet community.

JOB FUNCTIONS

The Services team sits within our greater Edunet family and is the cornerstone of our offering.

While Edunet supply 5000+ laptops into Government and Independent schools across Victoria every year, the provision of Warranty and Insurance repairs are an integral part of our overall client offering.

The successful applicant will have the responsibility for performing repairs to laptops, desktops and tablets in a timely and efficient matter either remotely or onsite.

The role works within the Services team, building strong relationships with customers and ensuring that the highest level of services is provided for the Edunet end-to-end solution.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Experience with any form of technical troubleshooting desirable.
• Experience with computer hardware is looked on favourably but not necessary. All training needed to perform this role is provided.
• Working with Children Check and Drivers License essential

KEY RESPONSIBILITIES

• Develop expertise to handle the majority of repairs independently.
• Collect relevant data about the machine and the reported issue to understand the problem.
• Review repair requests and assess workload and prioritize repairs based on urgency, complexity and location.
• Stock Management Manage a personal buffer stock for commonly used parts.
• Complete vendor training as required and new training opportunities
  provided by the vendor.
• Use in-house systems for data input, tracking, and communication. Communicate timely updates to customers using the systems.
• Communicate job updates promptly to stakeholders.
• Building and maintaining positive customer relationships

WHAT TO BRING TO THE ROLE?

• Excellent telephone manner and interpersonal skills
• Clear verbal and written communication skills
• Demonstrate ability to work as a team but also autonomously with little supervision.
• Attention to detail essential
• Great time management skills as this role involves scheduling your daily jobs and keeping up with required admin tasks

Learn more about the company and the position here:

https://www.solution-one.com.au/Opportunities/JobOpportunity?JobID=2