Field Service Executive

PLEASE READ BEFORE APPLYING

• English Professional is required
• Driver license
• Coverage Area: Area 2 Nielsen (Veneto, Friuli VG, Trentino)

YOUR MISSION

Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to customer to identify customer needs and new business opportunities for CHEP.

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

WHAT WE ARE LOOKING FOR

• Experience within a retail / logistics environment
• Contact with customers / suppliers in a past role
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics
• B2B Sales
• Knowledge of MS Office and CRM (e.g. Salesforce)

WHAT WE OFFER

• 34,640 – 41,500€ annual base salary + 10% annual bonus
• Impiegato 2 livello - CCNL Commercio. All CCNL provided benefits applicable to this level are included.
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance