Field Service Manager

Are You Looking for Your Last Job Search? Join a Growing Employee-Owned Company!

Cogent is seeking an enthusiastic and dependable Field Service Manager to join our dedicated team in Riverside, Missouri. If you're driven by the chance to directly impact organizational success and excited to share in the growth of an Employee-Owned Company, look no further!

Essential Responsibilities:

• Operational and financial performance of field service activities: revenue, margin, labor utilization, backlog management
• Hiring, scheduling, and development of Field Service Foreman and Field Service Technicians
• Customer communication on job estimates, schedules, progress, and issues for field service work
• Safety program execution and compliance for all field operations — JSA completion, LOTO adherence, site-specific safety requirements
• Review and approval of field service estimates: labor hours, materials, equipment, subcontractor costs, and margin expectations
• Coordination with Order Coordinators on job entry, invoicing, and scheduling
• Management of field equipment, vehicles, and tools — availability, maintenance, utilization tracking
• Reporting to Regional Senior Service Manager on field service performance, customer issues, and opportunities
• Establishing quality control standards for field work — job documentation, DCI accuracy, customer sign-offs
• Coordination with Shop Manager on work that transitions between field and shop (equipment removal, repair, reinstallation)

Qualifications & Skills Required:

• High School diploma or GED is required
• Proven ability to lead a team of Technicians and willingness to work overtime on short notice
• Strong communication and organizational skills with a proactive, customer-focused attitude
• Comfortable working in fast-paced environments and adapting quickly to changing priorities
• Basic proficiency with computer applications including Gmail, Microsoft Word, and Excel
• Physical capability to lift and maneuver heavy objects, parts, equipment, and materials
• Ability to work effectively under minimal supervision

Why Join Cogent?

Cogent is a dynamic, employee-owned company dedicated to innovative fluid processing solutions. With close to 500 employee-owners, we serve the Industrial, Municipal, Commercial Building Trades, and Oil & Gas markets through our partner companies.

We believe our people are the difference-makers. As an Employee-Owned Company, you'll directly benefit from your contributions and share in our collective success.

Benefits & Perks:

• Employee Ownership Stock (ESOP) – Share directly in the company's success
• Competitive Compensation and Profit-Sharing Plan (bonuses)
• 401(k) Retirement Savings Plan with generous matching
• Comprehensive Health, Dental, Vision, and Life Insurance coverage
• Generous Paid Time Off (PTO), Holiday Schedule and 8 hours paid Volunteer Time Off (VTO) to give back to your community!
• Continued Professional Training and Career Development Opportunities

At Cogent, your career growth and job satisfaction are integral to our shared success. Bring your skills, attitude, and passion for exceptional service, and join us in building prosperous communities and creating impactful solutions.

Apply Today! Join the Cogent family and discover why our employees choose to make this their career destination.

Experience

Required

• Customer service and issue resolution
• Equipment maintenance, repair, or troubleshooting
• Scheduling, dispatching, and resource allocation
• 2 year(s): Direct supervision of field service technicians

Preferred

• 2 year(s): Performance management, coaching, and employee development
• 4 - 5 years: Field service or industrial service operations

Education

Required

• Technical/other training or better
• High School or better in General Studies

Licenses & Certifications

Required

• Driver's License

Skills

Required

• Interpersonal Skills
• Safety
• Time Management Skills
• Problem Solving
• Organizational Skills
• Mechanical Aptitude
• Leadership
• Dependability
• Effective Written Communication
• Effective Verbal Communication
• Conflict Resolution
• Decision Making
• Basic Computer Skills

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Motivations

Required

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.