Field Service Manager

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertis e with the ability to drive accountability, efficiency, and continuous improvement .

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering , or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• System integration experience
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• Experience troubleshooting PLC-controlled industrial equipment and integrating automation systems; Siemens PLC and EtherCAT experience preferred
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands-on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth