Field Service Manager (Workplace Hydration Solutions)

Company Overview

We are a growing provider of workplace hydration solutions, supporting modern offices with systems that improve employee experience, convenience, and sustainability.

Our business is built on delivering reliable solutions supported by proper installation, clear communication, and dependable after-sales service. As our customer base grows, we are expanding our technical team.

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Role Overview

This is an experienced field service level to management level involving the installation and servicing of workplace hydration systems ie water dispensers, water filters, draft beer machines and coffee machines in office environments.

You will be trained to install equipment, identify common issues, and support customers by explaining how systems work and what solutions are available. This role is suitable for someone who enjoys hands-on work, learning new skills, and working on-site.

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Key Responsibilities

Installation & Servicing

• Assist in installing and commissioning hydration systems at customer sites
• Carry out routine servicing, cleaning, and basic maintenance
• Support troubleshooting and repair work under guidance

Customer Support & Communication

• Explain product usage and basic issues to customers in a clear manner
• Inform customers of possible solutions and site requirements
• Maintain a polite and professional presence on-site

Operations & Support

• Complete basic service checklists and reports
• Follow safety and service procedures

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Who We’re Looking For

• Experienced technician or manager with 2–3 years of relevant experience
• Basic knowledge of plumbing and electrical appliances (training provided)
• Willing to learn and follow instructions
• Comfortable working on-site and interacting with customers
• Responsible, punctual, and service-oriented
• Able to communicate in English and Mandarin with our customers/vendors.
• Class 3 driving licence preferred
• Own vehicle preferred (company vehicle provided)

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What Success Looks Like

• Installations completed correctly with customer training
• Routine service work carried out consistently
• Customers understand how to use the equipment
• Positive attitude and willingness to learn

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What We Offer

• Stable full-time role with a growing solutions business
• On-the-job training and skill development
• Overseas project opportunities for long-term employees
• Supportive team environment with clear guidance
• Opportunity to progress into senior technician roles

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Why Join Us

This role offers a practical entry into a solutions-based company focused on modern workplaces. You will gain hands-on experience, develop technical skills, and grow with a company that values long-term commitment.