Field Service Office Coordinator

Job Summary:
We're in pursuit of an experienced Field Service Office Coordinator to keep the day-to-day office side of our busy electrical and air conditioning services business running smoothly. You'll manage the inbox, jobs, appointments, scheduling, and quoting in ServiceM8, and respond to customer inquiries. You'll be a great fit if you're a self-starter with proven admin experience who takes ownership quickly, with room to take on more as the business grows.

Key Responsibilities:

• Manage and organize the business inbox in Outlook, replying to and prioritizing emails
• Create, update, and track jobs and appointments in ServiceM8
• Schedule and coordinate appointments using ServiceM8, Outlook Calendar, and Google Calendar
• Prepare and send accurate quotes to customers promptly
• Respond to customer inquiries that come in through the website
• Follow up with customers to confirm bookings and keep jobs moving
• Support social media activity on Facebook, Instagram, and YouTube
• Help with accounting-related admin in Xero as the role develops
• Pick up additional tasks and responsibilities as you learn the business

Mandatory Skills:

• Proven experience in an administrative, office coordinator, or operations support role
• Hands-on experience with ServiceM8 or similar job management software
• Strong proficiency with Outlook email and calendar, and Google Calendar
• Experience with scheduling, appointment coordination, and preparing quotes
• Excellent written English and customer communication skills
• Quick learner who adapts fast and needs minimal training
• Careful, organized, and able to work solo
• Strong communication skills

Preferred Skills:

• Experience working with trades, field service, or home service businesses
• Working knowledge of Xero accounting software
• Experience with social media posting and promotion (Facebook, Instagram, YouTube)
• Ability to handle several projects at once
• Comfort handling sensitive business and financial documents discreetly

Why Join Us:
This is a chance to join a small, growing business where your work makes an immediate, visible difference. You'll work closely with the owner and have real opportunities to expand your role and responsibilities over time. If you enjoy keeping things organized and want to grow with a team that values initiative, we'd love to hear from you.