Field Service Operations Supervisor

JOB REQUIREMENTS: Field Service Operations Supervisor Territory: Central

and East Region Company: Interstate Power Systems Pay Range: $55K-$65K

Annually Position Summary The Field Service Operations Supervisor is

responsible for overseeing service agreements, preventive maintenance

programs, customer contracts, technician scheduling, and operational

performance. This role serves as a critical link between customers,

service advisors, parts personnel, branch leadership, and internal

departments to ensure exceptional customer service, efficient workflow

management, and profitable service operations. This position provides

regional support across multiple branch locations within the East

Region, driving consistency in service execution, operational processes,

and customer experience. The Field Service Operations Supervisor will

occasionally travel throughout the region to support branches with field

service initiatives, strengthen customer relationships, provide coaching

and training, and ensure alignment with company service standards and

strategic objectives. The ideal candidate combines strong service

operations experience and a customer-focused mindset. This individual

will manage preventive maintenance programs, oversee contract

administration, and drive operational excellence across the region while

building strong partnerships with branch leadership teams and key

customers. Key Responsibilities Quoting & Contract Management Prepare,

manage, and track all Preventive Maintenance (PM) quotations. Create and

administer service contracts and agreement renewals. Prepare and respond

to Requests for Quotes (RFQs). Coordinate and assist with the

implementation of all awarded services and contract agreements. Submit

completed contracts, agreements, and supporting documentation to

customers in a timely manner. Maintain accurate records of all

quotations, contracts, and customer communications. New Customer Setup

Establish all new customer accounts within company systems. Enter and

maintain accurate Ship-To and Bill-To information. Process and track

customer credit applications. Collect, verify, and maintain required

insurance documentation. Ensure proper linkage and alignment between

Bill-To and Ship-To accounts. Verify accuracy of customer information to

support billing and service operations. Legal Contract Processing Route

all customer contracts requiring legal review through the established

Contract Review process. Coordinate with internal stakeholders to obtain

required approvals before contract execution. Ensure all contractual

Documents Meet Company Policies And Compliance Requirements. Maintain documentation and records related to contract review and approval

workflows. Master Schedule Management Maintain and update the Master

Schedule for all monthly Preventive... For full info follow application

link. Equal Opportunity Employer minorities/females/veterans/individuals

with disabilities/sexual orientation/gender identity. \\\\\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2334BC25E564493F