Field Service Planner

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Reviews the purchase order after received from customer and works with buyers to source correct parts.
• Review and request material for future field service jobs.
• Receive and issue parts to the appropriate field service jobs.
• Creates production work orders for machining operations, as required.
• Makes recommendations to optimize inventory use and customer satisfaction, i.e. purchasing shortages, stock transferring, or modifying stock. On occasion, may make decisions on optimizing inventory use.
• Informs Receiving Department employees of priority of incoming material.
• Supports all field service business units, and other departments as needed.

QUALIFICATIONS: Education/Knowledge:

• 5 plus years related Operations or Sales experience and/or training; or equivalent combination of education and experience.
• Basic industry knowledge.
• Excellent Product knowledge.

Experience/Skills:

• 2 plus years of Operations and/or Inside sales experience to include shop activities or Inside sales experience, experience with Microsoft office and other production and sales order software.

COMPETENCIES:

• Good written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.
• Strong customer service skills including the ability to develop rapport and trust with other employees and customers.
• Strong interpersonal skills and the ability to work as part of a team.
• Good organizational skills to include the ability to handle several orders at one time.
• Basic Analytical Skills to utilize various sources of data to draw conclusions relating to scheduling and meeting the customers’ requirements.
• Strong Technical aptitude to convey product design, construction, and function.
• Concentration, focus and accuracy with documentation while performing administrative duties.
• Verbal and written communication with internal and external customers.