Field Service Represantative

Key Responsibilities

1. Water Sampling & Analysis

• Independently collect water samples from designated sampling points at customer sites.
• Conduct rapid, on‑site water analysis using Nalco portable testing tools with strong analytical accuracy.
• Record, interpret, and report test results objectively to the supervising engineer, demonstrating decisive and clear communication.

2. Dosing System Operation & Maintenance

• Execute routine maintenance on Nalco dosing systems, including:

  • Chemical top-up and chemical handling
  • 3DT analyzer calibration
  • Sensor replacement and verification
  • Dosing hose inspection and replacement

• Ensure smooth and reliable operation of automated dosing and monitoring equipment through determined, hands‑on troubleshooting.

• Apply an ambitious and proactive approach in identifying potential system issues before they escalate.

3. Reporting & Communication

• Provide daily performance updates to the responsible engineer, being assertive and outspoken when highlighting issues and corrective actions.
• Assist in preparing technical service reports, checklists, and maintenance documentation with objective clarity.
• Support the account owner in preparing technical and business review materials.
• Attend customer meetings with the account owner to conduct on-site reviews, demonstrating confidence and professional presence.

4. Safety & Compliance

• Strictly comply with customer site regulations, work permits, and safety protocols at all times.
• Follow Ecolab’s internal safety standards, chemical handling requirements, and PPE guidelines.
• Actively report unsafe acts, conditions, or incidents, showing responsible, assertive, and safety‑driven behaviour.

5. Preventive Maintenance Management

• Maintain and update Planned Preventive Maintenance (PPM) checklists for all Nalco dosing equipment at customer sites.
• Ensure all maintenance tasks are performed according to schedule and documented precisely, reflecting an organized and ambitious work ethic.
• Take ownership of the equipment’s reliability and long-term performance.

6. Support to Engineers

• Provide hands-on support to Ecolab engineers in daily operational tasks, troubleshooting, optimization activities, and project execution.
• Assist during site inspections, shutdowns, system start‑ups, and service campaigns with an adventurous, determined, and independent working style.
• Demonstrate a strong drive to continuously learn and improve technical capability.

Skills & Competencies

·        Ability to communicate clearly

·        Basic understanding of water systems (boilers, cooling towers, closed‑loop systems).

·        Training will be provided for candidates with an ambitious learning mindset.

·        Strong hands-on capability in equipment handling, use of tools, and minor mechanical/electrical tasks.

·        Ability to follow technical instructions and safety procedures strictly and objectively.

·        Good attention to detail, ensuring accurate documentation and record keeping.

·        Able to work independently while coordinating proactively with engineers.

·        Demonstrates analytical skills in data interpretation and system observations.

·        Shows assertiveness in highlighting abnormalities or safety concerns at site.

Other Requirements

• Willing to work 100% at customer sites.
• Perform field tasks including climbing, lifting, and handling chemicals.
• Possess valid driving license and own transport.
• Willing to work in a manufacturing and industrial environment.