Field Service Representative

About the role

Field Service Representative to provide on-site support for the ILIAS application at Lanud Iswahjudi (IWJ). The role involves direct troubleshooting and problem-solving of ILIAS software at the location, ensuring all system modules operate optimally to support daily operations.

Key responsibilities

• Perform on-site troubleshooting and problem-solving of ILIAS software at Lanud Iswahjudi (IWJ)
• Ensure all ILIAS system modules operate optimally and are ready to support daily operations
• Manage, record, and update all technical issue reports in real-time through the Jira platform
• Prepare system availability and technical performance reports periodically according to the Performance Work Statement (PWS) reporting framework
• Act as the primary liaison in the field between IDAF Super Users, PT Falah Inovasi Teknologi management, and ILIAS HQ technical team
• Monitor and maintain Mean Time to Repair (MTTR) indicators to meet established performance targets
• Guide and support Super Users and IDAF personnel in system usage to improve adoption and operational efficiency
• Serve as an effective bridge between IDAF, Falah, and ILIAS HQ to align operational needs with technical solutions

About you

• S1 or Diploma degree in IT, Computer Science, Systems Engineering, or equivalent experience
• Willing to pursue official ILIAS certification
• Technical support or FSR experience in the defence sector
• Proficient in using Jira
• Experience monitoring MTTR and system performance
• Fluent in English