Field Service Representative

Field Service Representative

Location: Santa Rosa, CA

Division / Department: Sales/ Corporate Accounts

Travel: 50% or more travel to stores within assigned territory and at times to the corporate office.

About the Role:

The Field Services Representative is accountable for enhancing growth for True Value's key growth partners. Cultivates key store, field, and corporate contacts within accounts to create strong business relationships. Responsible for account profitability and growth with a concentration on handled purchases. In conjunction with the Strategic Account Manager, they effectively develop and implement business growth strategies and plans, while developing options and solutions that are unique to each business and help to drive business performance and growth.

Responsibilities include:

• Serves as the principal liaison between the customer’s store/field management team and True Value to build and enhance our business relationship. Recognizes and rapidly responds to customer needs and competitor activities. Resolves problems, expedites solutions, and communicates relevant information as it pertains to Logistics, IT, Merchandising and Retail Operations.
• Works with the Strategic Account Manager and customer's store/field team to develop business strategies to improve profitability for the customer and True Value. Identifies and converts sales opportunities from other suppliers (SOW). Works closely with the Strategic Account Manager to identify and offer assortments, specials and other buy opportunities focused on specific customer needs. Understands market trends, assists Strategic Account Manager in developing effective presentations.
• Leads and participates in retail implementation store projects as the timeline dictates, including development of onsite project implementation plan. Assists retailers in placing additional fixture orders as required, schedule OSO deliveries, direct merchandise placement ensuring planogram integrity, provide on-site direction on POP installation.
• As assigned by Strategic Account Manager, coordinates and participates in customer’s events including grand openings, special events and vendor shows.

Education and Experience:

• High School Diploma or equivalent work experience.
• 1-3 years of experience, preferably in Communication, Marketing, Merchandising, Sales, Retail and/or Wholesale
• Intermediate knowledge of MS Office (Word, Excel, and PowerPoint)

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

About Do it Best Group

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying co-op in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring, and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams