Field Service Representative

• Join a global medical equipment manufacturer delivering essential equipment to hospitals and healthcare facilities
• Excellent opportunity for an experienced delivery driver looking to develop a long-term career within healthcare
• Comprehensive training, competitive earnings and genuine progression into leadership and management positions

About the Company:

Our client is a globally recognised medical technology manufacturer specialising in equipment designed to improve patient care, mobility and safety within healthcare environments.

Their products are used by hospitals and healthcare providers worldwide, helping medical professionals safely move, transfer and care for patients.

With an established presence across the United States, the business is looking to recruit a Field Service Representative to support customers across Williston, Burlington and the surrounding areas.

This is an excellent opportunity to join an established international organisation offering comprehensive training, long-term career development and opportunities for professional progression.

Role Overview: Field Service Representative

This is a delivery-focused position responsible for transporting, delivering and collecting specialist medical equipment to and from hospitals across the local territory.

You'll begin each shift at the service centre in Williston, Vermont, reviewing customer orders, preparing equipment and loading medical beds and mattresses onto a 26-foot box truck.

Deliveries can range from short local journeys of approximately 15 minutes to longer routes lasting several hours. The position combines driving, equipment handling, customer service and warehouse responsibilities.

The role would suit someone with experience in delivery driving, furniture delivery, medical equipment logistics or a similar customer-facing environment.

Full training is provided, so previous experience within the medical sector is not essential.

Key Responsibilities:

• Deliver and collect specialist medical beds, mattresses and related equipment to and from hospitals
• Operate a 26-foot box truck safely and professionally
• Begin each shift at the Williston service centre, reviewing scheduled deliveries and customer orders
• Load, unload and handle medical equipment safely
• Support hospital staff and customers with equipment deliveries and collections
• Provide excellent customer service and maintain professional relationships with hospital teams
• Clean, disinfect and prepare medical equipment to the manufacturer's quality standards
• Maintain stock levels and organise equipment within the service centre
• Respond to additional customer orders and delivery requests throughout the shift
• Maintain vehicle cleanliness, appearance and routine maintenance records
• Follow company health, safety and equipment handling procedures
• Participate in the on-call rota, approximately one week in four

What We're Looking For:

• Previous delivery driving experience, ideally involving larger vehicles or box trucks
• Experience delivering furniture, medical equipment or other large items would be advantageous
• Comfortable driving for extended periods and navigating traffic across the local territory
• Previous experience working in a customer-facing environment
• Ability to perform the essential loading, unloading and equipment handling duties, with or without reasonable accommodation
• A valid driver's licence appropriate for the vehicle being operated
• Ability to meet applicable DOT qualification requirements for the position, subject to applicable law
• Strong communication skills and a customer-focused approach
• Reliable, motivated and comfortable working independently
• Good organisational skills and attention to detail
• Willingness to learn and follow established safety and quality procedures

Package:

• Hourly Pay: $24.00-$26.00 per hour
• Quarterly performance-related bonus of up to $750, subject to performance criteria
• Overtime opportunities
• Healthcare benefits
• 401(k) retirement plan
• 20 days paid leave
• Company laptop
• Comprehensive training and development
• Long-term career progression opportunities

Working Hours:

Sunday to Thursday, 9:00 AM - 5:30 PM

On-call rota: Approximately one week in four.

Ideal Candidate Location:

Williston, Burlington, South Burlington, Winooski, Essex, Essex Junction, Colchester, Shelburne, Richmond or surrounding areas.

Candidates based within approximately 30 minutes of the Williston service centre would be particularly well positioned for the role.