Field Service Representative - Mid Atlantic

About the Role

This field-based role serves as a trusted technical expert, ensuring BRAVA Roof Tile products are installed correctly, perform to the highest standards, and meet building code requirements. The ideal candidate brings extensive hands-on roofing experience, including foam adhesive installation across multiple roofing systems and a passion for educating contractors, distributors, and internal team members through technical training and mentorship.

Responsibilities

• Provide technical product support and installation guidance to contractors, distributors, customers, and internal team members.
• Respond to field installation questions and troubleshoot technical issues, providing timely recommendations and solutions.
• Conduct roof inspections and jobsite evaluations to verify proper installation and identify opportunities for improvement.
• Document inspections by uploading reports, checklists, photographs, and related information using CompanyCam.
• Deliver engaging hands-on and virtual installation training for contractors, distributors, and internal team members.
• Develop and maintain installation standards, technical documentation, and training materials that support consistent product performance and best practices.
• Collaborate with Field Service Team to provide industry-leading technical service and ensure timely resolution of customer concerns.
• Partner with Sales, Customer Success, Manufacturing, and other cross-functional teams to deliver an exceptional customer experience.
• Maintain expert knowledge of BRAVA products, installation methods, and industry trends, while staying informed on competitive products and technologies.
• Perform hands-on product demonstrations for customer training, sales support, and educational events.
• Contribute to the development and continuous improvement of technical processes, policies, and operational initiatives.
• Assist with reviewing building plans and enter data into Planswift.

Education and Experience:

• High school diploma or equivalent required.
• Roofing services experience.
• 5+ years customer service experience preferred.
• 5+ years construction experience preferred.
• 2+ technical services experience preferred.

Qualifications

• Bilingual (English/Spanish), required.
• Travel 50% of the time, required.
• Extensive roofing experience.
• A passion for developing others and continuously improving processes.
• Excellent communication, presentation, and relationship-building skills.
• Planswift experience, preferred.
• Company Cam experience, preferred.
• Drone license and flight experience, preferred.