Field Service Security Technician

Join Our Growing Security Technology Team in Port Melbourne

Royal Eagle Security Services (RESS) is on the lookout for a motivated, talented, and ambitious technician to join our fast-growing and highly motivated Security Technology team based in Port Melbourne.

This is a fantastic opportunity for someone looking to build or advance their career in Security Technology and IT, with ongoing support and training provided. Be part of a dynamic team delivering cutting-edge solutions to a wide range of clients.

What You’ll Do

You’ll play a key role in supporting, installing, and maintaining advanced security systems—while providing exceptional service to our customers. Every day will be different, and your ability to problem-solve and adapt will be valued and rewarded.

Key Responsibilities:

Security Technology

• Install and service Access Control, CCTV, Intercom, and other IT-based security systems
• Perform preventative maintenance and ensure jobs are completed on time to high standards
• Complete cabling work in line with standards and submit required documentation
• Provide remote phone support and fault investigation as needed
• Participate in on-call duties as per the roster

Customer Care

• Proactively identify and resolve customer issues, needs, and opportunities
• Support Account Managers with the technical input required for proposals and quotations

Job Management

• Accurately update the job management system with system and client info
• Write clear and complete job reports, including any required follow-ups

What You’ll Bring

Must-Haves:

• Valid Australian Driver Licence
• Current Private Security Individual Registration/Licence with activity ‘Security Installer’
• Victorian Construction Induction Card (White Card)

Preferred Experience:

• Hands-on experience with electronic security systems (CCTV, Access Control, Intruder, Intercom, etc.)
• Familiarity with systems such as Gallagher, Integriti, Milestone, Axis
• Ability to read and interpret technical documents and wiring diagrams
• Great communication skills with a proactive customer-first mindset

Why Join RESS?

• Supportive team culture – open, inclusive, and energetic
• Monthly RDO – extra time for life outside work
• Great work-life balance
• Competitive salary + fully maintained company vehicle
• On-the-job training and career development opportunities

Ready to Grow With Us?

We’re looking for someone with a strong work ethic, positive attitude, and a passion for technology and service. If you’re enthusiastic, organised, and ready to take the next step in your career, we’d love to hear from you.