Field Service Supervisor

Located in: Charlotte, NC

Reports to: Field Service Manager

Collaborates with: All Departments

Primary Responsibility: This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support.

What You'll Do:

• Proven experience as a supervisor leading multiple Field Service Technicians in a technical field
• Collaborate with engineering, project management, and other departments to improve processes and productivity
• Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
• Conduct regular performance evaluations and provide constructive feedback.
• Commission and service MIRATECH equipment if needed to maintain customer schedule
• Participate in hiring, training, and onboarding new Field Service Technicians
• Identify training needs and implement skill development programs for Field Service Technicians
• Follow up customer calls after service work completion
• Keep up to date on company products, services, and procedures
• Strict adherence to safety protocols and quality standards
• Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
• Maintain test equipment and special tools calibration

What Qualifies You:

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Excellent leadership, communication, and interpersonal skills
• Ability to mentor and develop new MIRATECH Field Service Technicians
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 25 - 50% overnight travel - with higher concentrations during peak seasons.
• 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver's license and passport

Physical Requirements:

• Stand, walk, bend, climb, and kneel for extended periods.
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Maintain situational awareness around active machinery and energized systems.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• Onsite Gym
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.