Field Service Supervisor (Pest Control)

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

• Rentokil is the world’s leading commercial pest control services provider.
• Initial is the world’s leading commercial hygiene services provider.
• Ambius is the world’s leading commercial provider of plants and scenting.

Driven by customer-centric innovation, our pest control solutions combine preventive and reactive strategies to enhance the protection of your business through a consistent, ongoing pest management program.

Our local service teams based in over 1,800 branches across the world cover over 90% of global GDP in 92 of the world’s 100 largest cities across North America, Europe, UK & Rest of World, Asia and the Pacific. Operating in over 90 countries, approximately 90% of our revenues are derived from outside the UK. We have been present in Hong Kong for 60 Years and are the industry leaders in Pest Control.

Responsibilities:

• Provide frontline leadership (field-based) to the service team to drive day-to-day performance and service quality.
• Lead and manage on-site service operations (outdoor/field work), leveraging frontline experience to ensure smooth workflow and compliance with procedures.
• Assist Manager to prepare and present pest control reports for client and management review.
• Coordinate with other departments on project implementation and monitor on-site progress to ensure deliverables are met.
• Respond to complaints and resolve issues to ensure customer satisfaction.
• Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.
• Deliver on-site and classroom training for the team, focusing on frontline skills and service standards.
• Manage and develop the team to improve performance and meet KPI targets.
• Ensure the team delivers excellent service to all customers.
• Handle ad hoc projects as assigned.

Requirements:

• Higher Diploma or above.
• Minimum 3 years of relevant experience at a supervisory or management level.
• Self-motivated and able to work under pressure with a strong sense of responsibility.
• Detail-oriented, well-organized, and responsive.
• Excellent customer service, interpersonal, and presentation skills.
• Good command of spoken and written English is an advantage.
• Proficiency in MS Office and Google applications is an advantage.
• Ability to perform outdoor work as required.

Are you interested? Here's what you can expect when you join us

• Competitive salary package and 13-month salary.
• 6 day work week with flexible working hours.
• Paid public holidays, annual leave, and marital leave.
• Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
• Offer learning & development and Training program.
• Excellent promotion opportunities and company culture.
• Excellent company culture.
• Staff recognition awards.