Field Service Tech

Customer Service

• Provide after hours call out assistance and call back availability when rostered on

duty.

• Conduct overnight field trips to service breakdowns, maintenance and customer

support

• Promote and sign up medium to long-term customers under the Air Cover

preventative maintenance plans

• Provide Customer support (internal and external) for the assigned equipment
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and

serviceable condition

• Train, Support, coach and Mentor new and existing collegues

Breakdown, Maintenance & Repair

• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service

Business Team. In the event of a breakdown, test the equipment/system and

carryout fault finding and repairs.

• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment

• Conduct the risk assessment and ensure the working environment is safe at all times

and activities conducted are safe and don't harm self or other employees or customer

employees

• Maintain Safety compliance with the relevant legislation and regulations

Eliminate risks in the working environment by conducting housekeeping, and working

with the Customer’s line manager to eliminate or at least mitigate the hazards before

commencing work

• Promote and support the reporting of incidents such as near miss, accident or

equipment damage using the reporting system

• Participate and conduct safety audits for assigned areas

Reporting

• Submit all the risk assessments and Job safety analysis within 48 hours of being

completed

• Submit timesheets daily of hours worked, work conducted, location and the job

number

Other Responsibilities As Assigned Or Required Key Competencies

• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to

Customers internal and external.

• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills
• Problem solving and able to determine root cause
• Organised self starter
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years

Maintenance experience Eliminate risks in the working environment by conducting housekeeping, and working

with the Customer’s line manager to eliminate or at least mitigate the hazards before

commencing work

• Promote and support the reporting of incidents such as near miss, accident or

equipment damage using the reporting system

• Participate and conduct safety audits for assigned areas

Reporting

• Submit all the risk assessments and Job safety analysis within 48 hours of being

completed

• Submit timesheets daily of hours worked, work conducted, location and the job

number

Other Responsibilities As Assigned Or Required Key Competencies

• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to

Customers internal and external.

• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills
• Problem solving and able to determine root cause
• Organised self starter
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years

Maintenance experience