Field Service Technician - Cleveland

Job Title: Field Service Technician

Department: Cortex Service

Reports To: Field Service Manager

Employment Type: Full-Time | Hourly (Non-Exempt)

Territory: Cleveland Metro, Northern Ohio, Michigan Accounts, and Erie, PA

• Must be located in or near Cleveland, OH**

Field Service Technician – Experienced Technicians Wanted Are you an experienced field service technician, maintenance technician, or equipment technician who enjoys troubleshooting, working independently, and solving real-world technical problems?

We are seeking a skilled Field Service Technician to support and maintain advanced apparel dispensing systems for customers across Northern Ohio, Michigan, and Erie, PA. This role is ideal for technicians who have strong mechanical and electrical troubleshooting experience, enjoy traveling to customer locations, and take pride in delivering high-quality technical service.

If you’re the type of technician who likes figuring things out, fixing equipment, and working directly with customers, we want to talk to you.

What You’ll Do As a Field Service Technician, you will serve as the technical expert responsible for keeping customer equipment running reliably.

Primary Responsibilities:

• Diagnose and repair apparel dispensing machines at customer sites
• Perform preventative maintenance, troubleshooting, software updates, and network verification
• Provide remote technical support when appropriate
• Travel within a 5-hour radius of your home base to service customer equipment
• Coordinate service visits with the Field Service Coordinator and customer locations
• Install new machines, including:
• Equipment unloading
• Machine reassembly
• Network setup and verification
• Final system testing
• Provide hands-on operational training to customer staff
• Document all work performed using Salesforce, MaintainX, and Outlook
• Submit service reports and travel expenses promptly
• Be available for rare after-hours emergency service calls

Travel Expectations:

• Travel 3–4 weeks per month within the territory
• About 50% of service trips do not require overnight travel
• Some installations may require multi-day trips (infrequent)

What Makes You a Strong Candidate We are looking for technicians who bring real-world experience and strong diagnostic ability.

Required Technical Skills:

• Strong mechanical and electrical troubleshooting skills
• Experience working with equipment, machinery, vending systems, automation, or similar service equipment
• Basic understanding of network connectivity, computer operating systems, and software updates
• Ability to identify issues quickly and resolve them efficiently
• Strong customer communication skills

Professional Traits:

• Self-motivated and able to work independently in the field
• Organized with strong attention to detail
• Comfortable working in varied customer environments
• Reliable and accountable for service quality

Qualifications:

• High School Diploma required
• Technical degree, vocational training, or military technical training preferred
• 2+ years of field service, maintenance, or equipment repair experience strongly preferred
• Valid driver’s license and ability to travel throughout the territory
• Must be located in Cleveland area

Physical Requirements This is a hands-on technical role that may require:

• Standing for extended periods
• Kneeling, squatting, climbing, and bending
• Lifting up to 50 lbs unassisted
• Working in active operational environments

Work Locations Technicians may service equipment in environments such as:

Hospitals

Manufacturing facilities

Universities and laboratories

Why Experienced Technicians Choose This Role Independent field-based work environment

Variety of technical troubleshooting challenges

Opportunity to work with innovative equipment and systems

Support from an experienced service team

Consistent travel within a defined territory

If you’re a technician who enjoys solving mechanical and technical problems and wants a role where your expertise is valued, apply today.