Field Service Technician

Northern Computer Inc. (NCI) is a leading Managed IT Services Provider dedicated to delivering exceptional technology solutions and support to businesses across British Columbia and Alberta. We pride ourselves on building strong client relationships, maintaining a collaborative team culture, and providing opportunities for professional growth and development.

We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If you enjoy working directly with clients, solving technical challenges, and being on the move rather than sitting behind a desk all day, we want to hear from you.

Job Summary:

Northern Computer’s Field Services team delivers on site expertise that keeps our clients productive and confident in their technology. You’ll be the face on site when it comes to resolving issues, completing proactive visits, installing gear, closing the loop in our systems, and partnering closely with the Service Desk, NOC/SOC, Projects, and Account Management. The role blends Tier 2 troubleshooting with disciplined documentation and client relationship skills.

What You’ll Do:

• Perform onsite technical support as the primary technician for client environments, handling Tier 1- 2 issues.
• Diagnose, repair, and validate fixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visits on a regular cadence (weekly/biweekly/monthly/quarterly), documenting findings and routing follow ups.
• Install and stage hardware including server racks, access points, switches, firewalls, servers, and peripheral equipment.
• Execute device adds/moves/changes and support scheduled deployments in coordination with NOC, Service Desk, and Projects.
• Maintain high-quality ticketing practices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT Glue documentation after each onsite visit and whenever configurations change.
• Communicate clearly with end users and site contacts, providing professional, confidence building onsite interactions.
• Ensure that no hardware is left behind and maintain safe, well-organized tools, loaner kits, and the company vehicle.
• Surface opportunities, risks, and project/quote needs to AM/TDM/SDM with complete context.

What We’re Looking For:

• Minimum 3 years of IT Field Services experience.
• Minimum 3 years supporting business technology environments.
• Tier 2 to Tier 3 technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license with a clean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% of the time.

Why Join Us:

• Competitive salary and company provided vehicle.
• Extended health, dental, vision, life insurance, RRSP match, EAP, and paid time off.
• Work with a collaborative Service Desk, NOC/SOC, and Projects ecosystem.
• Clear expectations, KPIs, and structured growth paths within Northern Computer’s Field Services team.

Benefits:

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• MSP: 2 years (required)

Language:

• English (required)

License/Certification:

• Driving License (required)

Willingness to travel:

• 75% (required)

• Work Location: In person