Field Service Technician

Description Key Responsibilities

• Perform refurbishing, repairs, troubleshooting, and equipment installation at customer facilities and in-house.
• Provide technical support to customers, both onsite and remotely as needed.
• Diagnose mechanical and electrical issues and implement corrective action.
• Assist in processing repair and service quotes and orders.
• Conduct follow-up with customers regarding service quotes and repairs.
• Support the Repair & Service Manager and administrative team as needed.
• Comply with all policies outlined in the Advanced Machine & Engineering or Hennig, Inc. Quality Manual, Procedures, and Work Instructions.
• Perform other duties as assigned.

Travel Requirements (Critical Component of Role)

• Approximately 80% travel required nationwide.
• Initial training will take place at the home base facility for 2–4 months before independent travel assignments.
• 20% road service incentive provided for overnight travel assignments.
• Flexibility to travel on short notice when required.

Requirements Qualifications

Education

• High school diploma or GED required.

Experience

• 1–3 years of experience in a manufacturing or industrial environment preferred.
• Sheet metal experience is helpful.
• Electrical troubleshooting experience strongly preferred.

Skills

• Basic electrical knowledge and troubleshooting ability preferred.
• Ability to read measuring instruments and apply basic mathematical skills.
• Strong organizational skills.
• Effective communication skills for customer interaction.

Physical & Environmental Requirements

• Ability to lift up to 30 lbs.
• Must be able to stand, walk, bend, reach overhead, and push/pull as required.
• Visual acuity sufficient to read measuring instruments (with accommodation if required).
• Ability to monitor equipment sounds to identify mechanical changes.
• Exposure to moving parts, industrial equipment, elevated noise levels, oils, cutting fluids, fumes, dust, and mist.