Field Service Technician

Job Summary

Field Service Technician - Aftermarket Service (GEHO)

Location: Raipur, Chhattisgarh

Work Arrangement: Onsite

Responsibilities

• Field Service Support: Provide hands-on support for pumps and critical rotating equipment at customer sites, including installation, erection, commissioning, and start-up activities. Daily tasks involve troubleshooting, fault diagnosis, and preventive maintenance to ensure high equipment availability.
• Customer Interaction: Respond promptly to customer service requests and breakdown calls, delivering effective solutions and maintaining strong customer relationships. Success means timely resolution of issues and improved customer satisfaction.
• Technical Reporting: Prepare accurate service reports and maintain detailed field service documentation to support continuous improvement and aftermarket growth.
• Training Support: Assist in delivering customer training on equipment operation and maintenance, enhancing customer knowledge and equipment reliability.
• Travel Requirements: Extensive travel across the assigned region to support diverse customer sites, ensuring hands-on service and support where needed.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

Requirements

Must-haves:

• 2-3 years of hands-on field service experience in an industrial environment, specifically with rotating equipment such as pumps, slurry pumps, crushers, or screens.
• Diploma or Bachelor s Degree in Mechanical Engineering.
• Strong mechanical troubleshooting, fault diagnosis, and problem-solving skills with the ability to work independently at customer sites.
• Excellent communication and customer-facing skills, with a strong focus on safety and safe work practices.

Nice-to-haves:

• Experience in mining, mineral processing, cement, metals, power, or heavy industrial industries.
• Familiarity with GEHO or similar slurry pump products and aftermarket service activities.
• Experience conducting customer training and technical support.
• Basic commercial awareness and understanding of spare parts management.

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