Field Service Technician

Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments, managing inventory, and shipping/receiving for a distribution business that supplies world class manufacturing companies sanitary process components for the food & beverage industries. Team members must be organized, detail oriented, able to work with others as a team, demonstrate strong character and work ethic.

The Field Service Specialist is responsible for providing on-site service needs for the Cadence distribution business, such as valve rebuilds, pump rebuilds, homogenizer services, and scraped surface heat exchanger services. As well as provide on-site startup support for design group projects and process installations to ensure proper installation and smooth startup of newly installed equipment. In between service calls, provide shipping and receiving support for the Cadence business including verifying incoming shipments of materials for projects, open orders and stocking inventory. Schedule and package shipments of finished projects and open orders to maintain customer commitments. Maintain the flow of the inventory in and out of the warehouse.

Responsibilities

• Work with Cadence team members to perform on-site valve rebuilds and positive displacement pump rebuilds for customer projects.
• Support additional on-site services, including homogenizers and scraped surface heat exchangers, as needed to meet customer and business needs.
• Receive, unpack, inspect, and verify shipment deliveries.
• Perform three-way matching of packing lists, received parts, and purchase orders to ensure accuracy.
• Process inventory replenishment orders in a timely manner and ensure materials are stored in the appropriate warehouse locations.
• Execute cycle counts to support accurate inventory records and system integrity.
• Manage shipment requirements, including ship-complete orders, freight collect shipments, and partial shipments.
• Schedule LTL and dedicated truckload shipments to support project deadlines.
• Prepare large equipment, such as pumps, valves, and heat exchangers, for shipment by building crates and protective frames.
• Process pick tickets for process components and replacement parts, including gaskets, O-rings, bearings, seals, springs, pumps, valves, and heat exchangers.
• Package and ship parts orders to fulfill inside sales and customer requirements.
• Perform administrative tasks, including data entry, parts catalog updates, filing, document archiving, and other duties needed to support daily business operations.

Required Skills and Experience:

• Experience with basic hand tools and a working familiarity with common tools such as wrenches, sockets, clamps, and picks.
• Strong mechanical aptitude with the ability to safely handle, disassemble, clean, lubricate, and reassemble mechanical components.
• Ability to follow detailed work instructions, manuals, and tool lists for various equipment and components.
• Experience performing maintenance-related tasks, including tear-downs, inspections, and reassembly.
• Ability to safely lift, carry, and maneuver items weighing up to 50 lbs.
• Strong attention to detail with a commitment to quality, accuracy, and safety.
• Ability to work effectively in a fast-paced, schedule-driven environment.
• Ability to retain information and apply procedures consistently across multiple types of equipment.
• Willingness to work overtime and weekends as needed to support business needs.
• Ability to label, pack, and load items for shipment according to specifications.
• Ability to inspect and unload delivery vehicles.
• Perform other duties as assigned

Education:

• High school or GED; Associate’s or Technical Diploma is a plus.

Schedule and Travel:

• This role requires travel approximately 50% of the time, both regionally and nationally.
• When travel is required, it typically occurs on weekends and holidays.