Field Service Technician

Your Role

As a technical company representative, you will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top-notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company's success.

Your Responsibilities:

• Execute a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training.
• Serve as a professional company representative, delivering exceptional customer service at customer sites and in all service support roles.
• Interpret and work with blueprints, drawings, schematics, manuals, and other specifications.
• Document machine data, service history, and quality information accurately.
• Assist customers with parts identification and ordering.
• Demonstrate products as needed to support sales efforts.
• Communicate effectively with regional managers to ensure customer expectations are met and important information is conveyed to relevant parties.
• Maintain timely communication of expenses and service reports on a weekly basis.
• Recommend changes and improvements based on field service activities.
• Travel domestically up to 100% and occasionally internationally to support service areas.

Skills

Technical Skills:

• Proficient with computer systems (Microsoft Office environment, internal network).
• Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is advantageous.
• Skilled in using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
• Valid, clean driver’s license and credit card.
• Ability to lift and move objects up to 50 pounds consistently, with occasional heavier lifting.
• Comfortable working in environments with dust, odor, oil, fumes, and noise.

Interpersonal Skills:

• Excellent written and verbal communication skills.
• Ability to comprehend and communicate technical concepts effectively.
• Quick learner with an aptitude for new technologies.
• Strong time and project management skills.
• Detail-oriented and thorough.
• Collaborative and able to work well with others.

Qualifications

• Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience.
• Minimum of two years of hands-on electronic/assembly repair experience, with a preference for CNC fabrication machinery equipment repair.
• Valid, clean driver’s license and credit card.
• Willingness to travel domestically up to 100% to support customer service needs.

What We Offer

LVD Strippit, Inc. provides a comprehensive Total Rewards package, including:

• Competitive salary
• Medical and dental plans
• Life insurance for employees and dependents
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA) with company contribution
• Flexible Spending Accounts (FSAs)
• 401(k) savings plan with company match
• Personal Cancer Indemnity plan
• Wellness programs
• Paid vacation and holidays

Joining LVD Strippit, Inc. means being part of a dedicated team committed to delivering exceptional service and support. We offer a rewarding career with comprehensive benefits designed to enhance your personal and professional life.