Field Service Technician

Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.

This position is located in Mackay, and you will report to the Field Service Manager - East.

Main responsibilities

• Complete field machine inspections
• Provide hands-on mechanical service work in the field to Metso customers
• Provide technical liaison services between customers, product divisions and sales personnel
• Perform technical evaluations and analyse equipment and machine component failures
• Understand drawings and schematics to ensure correct processes are followed
• Supervise and oversee Field Service projects on customer sites
• Escalate questions and analysis to Technical Support and Engineering
• Support quotation work by providing scope of work, initial planning and costing information
• Promote products and services to customers
• Prepare post site reports, timesheets and expenses after site visits
• Promote Technical Support value add and support Technical Support Teams
• Some Interstate and some international travel may apply. This role comes with some physical work requirements.

To succeed

Essential

• A Mechanical trade qualification from college or technical school, OR• Three to six years relevant experience and/or training• Demonstrate understanding and compliance to safety regulation and standards
• Physically fit and able to pass a medical, with no site restrictions to perform duties
• Excellent communication and interpersonal skills
• Ability to read and interpret mechanical schematics
• Ability to travel within short notice
• Understanding operating and maintenance instructions, and procedure manuals
• Ability to read and understand a variety of written instructions
• Ability to complete basic engineering calculations such as basic algebra, geometry etc.
• Provide standard hand tools applicable to task
• Current driver’s license

Desirable

• Basic rigging and dogging understanding
• Ability to write routine reports and correspondence (Word, Excel)

What’s in it for you

• A work environment where safety — both physical and mental — is always the number one priority
• Competitive base salary reflective of your experience, plus an annual incentive program
• Additional Annual Leave benefit for all permanent and maximum-term employees
• Gender-neutral paid parental leave — 18 weeks at full pay
• Paid Volunteer Leave to support the causes you care about
• Active Social Club, company-wide events and family-focused activities
• Comprehensive medical benefits, including discounted health insurance for you and your family
• Company-provided Salary Continuance insurance
• Career development & education assistance to support your technical and leadership aspirations