Field Service Technician

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions

• Provides effective, timely and competent technical support assistance to customers

• Arrives at customer sites within the contracted response times

• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

• Strives to ensure the highest level of customer satisfaction is maintained at all times

• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

• Properly follows the call flow for all incident activity

• Ensures that RMA parts are returned in a timely manner and according to current procedures

• Properly tests all work performed to make sure it meets the quality expected of IBML

• Meets all scheduled deadlines

• Be available for dispatches during and after normal business hours as dictated by current contracts

• Analyze customer operational processes for possible opportunities for IBML software sales or services

• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

• You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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