Field Service Technician

Field Service Technician | Hamilton

Fix Problems. Deliver Solutions. Keep Kiwi Homes Running.

Are you a skilled appliance technician who takes pride in solving problems, delivering quality repairs, and providing outstanding customer service?

At Trade Depot, we're on a mission to make home improvement easier and more affordable for Kiwi families.

From appliances and bathrooms to solar, furniture, plumbing, and electrical solutions, we're committed to delivering exceptional products backed by exceptional service.

Our success is built on great people with a passion for helping customers and continuously improving what we do.

Trade Depot is one of New Zealand's fastest-growing home improvement retailers, supplying bathrooms, kitchens, appliances, solar solutions, furniture, plumbing, electrical products, and more to customers nationwide.

Why This Role Matters

When an appliance stops working, customers need more than a repair. They need confidence that the problem will be solved quickly, professionally, and right the first time.

As a Field Service Technician, you'll be the face of our service operation, providing expert diagnosis, repairs, technical advice, and warranty support across a wide range of domestic appliances.

You'll work directly with customers, manufacturers, suppliers, and internal teams to deliver exceptional service experiences while helping Trade Depot build one of the best service operations in New Zealand.

What You'll Be Doing

Diagnose & Repair with Confidence

You'll be responsible for troubleshooting, servicing, and repairing a wide variety of domestic appliances, using your technical expertise to identify issues and implement effective solutions.

Key responsibilities include:

• Diagnosing faults and carrying out quality repairs on domestic appliances.
• Servicing, adjusting, testing, and maintaining equipment and components.
• Interpreting wiring diagrams, schematics, manuals, and technical documentation.
• Identifying root causes and recommending repair or replacement solutions.
• Working with suppliers and manufacturers to resolve complex technical issues.
• Salvaging and recovering parts where practical and economically viable.

Deliver Outstanding Customer Service

You'll be more than a technician. You'll be a trusted technical advisor for our customers.

You'll:

• Provide professional, friendly service during every customer interaction.
• Communicate repair requirements and technical information clearly.
• Resolve service issues efficiently to minimise customer disruption.
• Build customer confidence through expertise and professionalism.
• Ensure customers receive a positive and seamless service experience.

Support a High-Performing Service Team

Working closely with our Service, Warranty, and Customer Service teams, you'll help ensure jobs are completed efficiently and effectively.

This includes:

• Providing troubleshooting support and technical guidance.
• Assisting with technician training and knowledge sharing.
• Collaborating on difficult technical cases.
• Helping reduce service turnaround times through effective problem-solving.

Manage Parts & Inventory

Great service depends on having the right parts at the right time.

You'll assist with:

• Maintaining accurate spare parts inventories.
• Processing returned goods, faulty products, and warranty components.
• Ensuring commonly used parts remain available.
• Performing stocktakes and inventory checks.
• Keeping parts storage areas organised, safe, and accessible.

Drive Continuous Improvement

As Trade Depot grows, we're always looking for better ways to work.

You'll contribute by:

• Identifying opportunities to improve service processes.
• Sharing technical knowledge and practical solutions.
• Supporting the development of improved troubleshooting and repair procedures.
• Helping build scalable systems that support future growth.

What Success Looks Like

In this role, you'll:

Deliver accurate fault diagnosis and high-quality repairs

Resolve customer issues quickly and professionally

Reduce service delays and improve turnaround times

Become a trusted technical expert across the business

Maintain accurate service records and warranty documentation

Support continuous improvement across the Service Department

Build strong relationships with customers, suppliers, and service partners

Help establish Trade Depot as a leader in after-sales service

About You

You're someone who enjoys solving technical challenges, takes pride in quality workmanship, and genuinely enjoys helping customers.

You'll bring:

• Current EWRB registration and Electrical Appliance Serviceperson (EAS) practising licence
• Demonstrated experience repairing and servicing domestic appliances
• Strong fault-finding and diagnostic skills
• Experience working with whiteware products and domestic appliances
• A current full driver's licence
• Strong communication and customer service skills
• Excellent problem-solving abilities
• Good organisational and administration skills
• Intermediate computer skills, including Microsoft Office
• A practical, hands-on approach and strong attention to detail
• The ability to work independently while also contributing to a team environment

Highly Regarded

We'd love to hear from you if you also have:

• 5+ years' experience as a Service Technician
• Refrigerator servicing and repair experience
• Refrigeration re-gassing experience
• Experience with ovens, cooktops, rangehoods, dishwashers, washing machines, dryers, and other domestic appliances
• Experience working within a warranty service environment

Why Join Trade Depot?

Be Part of Something Growing

Join one of New Zealand's fastest-growing home improvement businesses and play a key role in shaping our future service capability.

Diverse & Interesting Work

No two days are the same. You'll work across a broad range of products, technologies, and technical challenges.

Make a Genuine Difference

Your expertise directly impacts customer satisfaction, service quality, and business performance.

Career Growth Opportunities

As we continue to expand, opportunities for growth and advancement continue to grow with us.

Supportive Team Environment

Work alongside experienced professionals who value teamwork, collaboration, and continuous improvement.

Competitive Package

We offer a competitive salary package aligned with your skills, experience, and contribution.

Ready to Get Your Hands on the Next Challenge?

If you're an experienced EAS-licensed Field Service Technician looking for a role where your technical expertise is valued, your ideas are heard, and your career can grow, we'd love to hear from you.

Apply today and help Trade Depot deliver service that keeps Kiwi homes running.