Field Service Technician

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Field Service Technician for supporting our Workshop Equipment clients. WAECO Germany WSE GmbH is a sub-segment of the Dometic Group AB from Sweden. WAECO is an established premium brand in the automotive segment with a strong brand DNA and is regarded as a technical and qualitative trendsetter and benchmark for the global A/C service and maintenance industry. WAECO has been a recognized market leader in this field for over 50 years and works closely with workshop customers and the automotive industry.

About The Position The Field Service Technician is responsible for the maintenance, repair, and commissioning of workshop equipment (primarily AC filling stations) at customer sites. This role includes providing technical advice, promoting service contracts, and ensuring optimal product performance and uptime.

Your Main Responsibilities

• Perform maintenance and repair of all Waeco products (mainly AC filling stations).
• Commission and instruct customers on Waeco products (mainly AC filling stations).
• Offer and sell service contracts, parts, upgrade kits, and consumables during visits.
• Keep products fault-free and ensure expected uptime.
• Advise customers on new developments and provide on-the-job training when needed.
• Answer operational questions during customer visits.
• Participate in trade fairs and training sessions.
• Travel daily within the BENELUX region

What do we offer? You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us! ,

A suitable background would be a the following in term of qualifications and experiences:

• Technical background or equivalent experience in automotive technology, car mechanic, or refrigeration technology (or equivalent).
• Mastery of local language (Dutch or French) and basic English are essential.
• Knowledge of French is a significant advantage if Dutch is the primary language.
• Basic Dutch is essential if French is the primary language.
• Previous experience in field service, technical support, or maintenance and repair roles.
• Hands-on experience with workshop equipment or similar technical systems.
• Experience in customer-facing roles is an advantage.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong technical understanding of workshop equipment and related systems.
• Familiarity with standard software (MS Office, Outlook, Teams).
• Basic troubleshooting and diagnostic skills.
• Ability to read and interpret technical manuals.
• Customer-oriented and solution-focused mindset.
• Flexible and able to work independently as a self-starter.
• Good communication and interpersonal skills.
• Experience with ERP systems is an advantage, but not a must.

Dometic's Core Values To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.