Field Service Technician

Heavy Diesel Mechanic

Business

Pratico Mechanical & Diagnostics

Location

Donnybrook, Western Australia

Employment Type

Full time

Reports To

Director or Workshop Manager

Work Environment

Workshop and field service

About Pratico Mechanical & Diagnostics

Pratico Mechanical & Diagnostics is a Donnybrook based mechanical and field service business supporting forestry, agricultural and heavy equipment operators across the South West and surrounding areas.

Established in 2021, the business has built a strong reputation for practical fault finding, quality workmanship and reliable service. Our team provides diagnostics, scheduled maintenance, breakdown support and mechanical repairs to help clients keep their machinery operating safely and minimise costly downtime.

Pratico Mechanical & Diagnostics is an authorised representative for Komatsu Forest and Waratah Equipment, providing customers with access to specialised product knowledge, parts and technical support.

We work across a range of heavy mobile equipment, with particular experience in forestry and agricultural machinery. Our focus is on understanding the issue, completing the work properly and providing clients with straightforward advice they can rely on.

Pratico Mechanical & Diagnostics also operates Hydraulink South West, allowing us to provide clients with mechanical, hydraulic and parts support through one local team.

Position Purpose

The Heavy Diesel Mechanic is responsible for diagnosing, servicing, maintaining and repairing forestry, agricultural and other heavy mobile equipment.

The role includes workshop and field service work and requires the ability to complete routine maintenance, respond to breakdowns and investigate mechanical, electrical and hydraulic faults.

The Heavy Diesel Mechanic will work closely with clients, suppliers, the Hydraulink South West team and other workshop employees to keep machinery operating safely and reduce equipment downtime.

Previous experience with Komatsu Forest or Waratah Equipment is not essential. Knowledge of these equipment ranges and forestry machinery is highly desirable.

Key Responsibilities

Servicing and Repairs

• Complete scheduled servicing, maintenance and repairs on forestry, agricultural and heavy equipment.
• Diagnose and repair mechanical, electrical and hydraulic faults.
• Respond to breakdowns and complete field service work when required.
• Test equipment after repairs to confirm it is safe and operating correctly.

Job Management

• Review job requirements and organise the parts, tools and information needed.
• Record labour, parts, job notes and completed work accurately.
• Advise the team of delays, additional repairs or parts requirements.
• Complete work within reasonable timeframes and minimise avoidable rework.

Customer Service

• Communicate clearly and professionally with clients.
• Explain faults, repairs and recommendations in straightforward terms.
• Treat customer equipment and property with care.
• Represent Pratico Mechanical & Diagnostics professionally on site.

Safety and Compliance

• Follow workplace safety procedures and manufacturer requirements.
• Use tools, equipment and personal protective equipment correctly.
• Report hazards, incidents and unsafe equipment.
• Maintain a clean and safe workshop and service vehicle.

Team Contribution

• Work cooperatively with the workshop, parts and administration teams.
• Support apprentices and less experienced team members.
• Participate in training, toolbox meetings and workplace improvements.
• Assist with other reasonable workshop duties when required.

Qualifications and Experience

Essential

• Relevant Australian trade qualification as a Heavy Vehicle Mechanic, Diesel Mechanic or equivalent.
• Current Australian driver licence.
• Experience servicing and repairing heavy vehicles, plant or mobile equipment.
• Strong diagnostic and fault finding skills.
• Ability to read service manuals, technical documents and wiring diagrams.
• Ability to work independently and as part of a team.
• Good written and verbal communication skills.
• Ability to complete accurate job records and timesheets.

Highly Desirable

• Experience working with forestry machinery.
• Knowledge of Komatsu Forest equipment.
• Knowledge of Waratah harvesting heads and forestry equipment.
• Experience diagnosing and repairing hydraulic and electrical systems.
• Experience working on agricultural, earthmoving or other heavy mobile equipment.

Desirable

• Air conditioning licence.
• Forklift, high risk work or other relevant licences.
• Experience using Simpro or a similar job management system.

Skills and Personal Attributes

• Takes pride in completing quality work.
• Reliable, organised and safety conscious.
• Approaches faults and breakdowns calmly and logically.
• Communicates early when a job is delayed or additional work is required.
• Willing to learn new equipment, systems and repair methods.
• Takes responsibility for work and follows jobs through to completion.
• Works respectfully with clients, suppliers and team members.

Performance Expectations

• Quality and accuracy of repairs.
• Productivity and completion of work within reasonable timeframes.
• Accuracy of labour, parts and job records.
• Reduction in avoidable rework or repeat faults.
• Compliance with safety and workplace procedures.
• Care of tools, vehicles and equipment.
• Communication with clients and the internal team.
• Contribution to workshop efficiency and team culture.

Physical Requirements

• Standing, bending, climbing and working in confined positions.
• Lifting and moving parts, tools and equipment.
• Working around heavy vehicles, machinery, oils, fuels and workshop noise.
• Working outdoors or at client sites in varying weather conditions.
• Wearing personal protective equipment for extended periods.

General

This position description provides an overview of the role and is not an exhaustive list of duties. Responsibilities may change as the needs of the business develop.

The employee may be required to complete other reasonable duties within their skills, experience and training.