Field Service Technician

IRONHIDE EQUIPMENT

Bobcat | Develon | Manitou | Gravely | Grand Forks, Devils Lake, Williston, ND, Bemidji, Brainard, MN | goironhide.com

Field Service Technician (Road Technician)

ABOUT IRONHIDE EQUIPMENT

Ironhide Equipment is an authorized dealer for Bobcat, Develon, Manitou, and Gravely, serving customers across North Dakota and Minnesota with locations in Grand Forks, Devils Lake, Williston, Bemidji, and Brainerd. We specialize in compact and heavy equipment sales, rentals, parts, and service — supporting customers in construction, landscaping, excavation, utility installation, and related industries.

Our mission is straightforward: connect customers with the right equipment and support them with a knowledgeable, dependable team. We are guided by core values of leadership, integrity, financial responsibility, and teamwork — and we are built on long-term relationships with both our customers and our employees.

WHY JOIN IRONHIDE EQUIPMENT

• Be part of a company representing four trusted industry brands — Bobcat, Develon, Manitou, and Gravely — supporting a wide range of equipment solutions
• Work in a culture built on leadership, integrity, financial responsibility, and teamwork
• Join a team that invests in employee growth, training, and internal career advancement
• Drive a well-maintained, fully stocked service truck and represent Ironhide directly at customer job sites
• Be part of a collaborative environment where your work directly supports operational efficiency and customer satisfaction

POSITION PURPOSE

The primary responsibility of a Field Service Technician (Road Technician) is to troubleshoot, diagnose, and repair compact and heavy equipment on-site at customer locations and job sites, operating a company-provided service truck to travel throughout the assigned service area with the highest regard for safety, quality, and customer satisfaction.

YOUR PRIMARY JOB DUTIES

• Travel to customer job sites and field locations to troubleshoot, diagnose, and repair Bobcat, Develon, Manitou, Gravely, and related compact/heavy equipment (hydraulic, electrical, mechanical, diesel systems), operating a company service truck as your mobile shop.
• Safely operate and maintain the service truck, including pre- and post-trip vehicle inspections, fluid checks, and reporting any mechanical issues promptly.
• Coordinate with Parts to request and stage all parts and materials required for field repairs, minimizing customer downtime and repeat trips.
• Partner with Warranty Administration to verify coverage and complete repair documentation per OEM/vendor requirements.
• Complete detailed write-ups for all work orders in the field, including diagnostics performed, corrective actions, parts used, and labor times.
• Perform repairs safely and efficiently on location, following shop procedures, manufacturer service information, and all applicable driving and vehicle safety regulations.
• Maintain a clean, organized, and safe service truck and tool inventory, ensuring the vehicle and equipment are ready for the next call.
• Support rentals, pre-delivery inspections, and customer demos on-site as needed to keep customers and fleets working.
• Other duties as assigned to support our customers and team.

YOUR KNOWLEDGE, SKILLS, ABILITIES, AND MORE

• High school diploma or GED required; technical/trade school or 3+ years of equivalent experience preferred.
• Proven problem-solving, diagnostic, and troubleshooting skills across hydraulic, electrical, mechanical, and diesel systems.
• Strong mechanical aptitude with ability to use OEM service information, wiring diagrams, and technical bulletins.
• Excellent communication skills (oral/written) and computer literacy for service software and digital work orders.
• Ability to read and interpret industry terminology and OEM documentation; ASE or OEM certifications are a plus.
• Own a basic hand/tool set suitable for equipment service; specialty tools and the service truck are provided by Ironhide Equipment.
• Demonstrated professionalism and respect toward coworkers and customers; acts as an ambassador of the Ironhide brand while representing the company on the road.
• Valid driver’s license with a clean driving record required, or otherwise eligible under Ironhide Equipment’s basic DOT driving requirements; this role requires regular operation of a company service truck for local and regional travel.
• Must pass pre-employment drug testing and comply with ongoing/random DOT-eligible drug and alcohol testing requirements as a condition of employment.
• Comfortable working independently at customer sites with minimal direct supervision, while staying in close communication with the shop and dispatch.

PHYSICAL REQUIREMENTS

• Ability to lift and/or move up to 75 pounds frequently and maneuver heavy components with proper equipment.
• Operate in a fast-paced environment with frequent standing, bending, climbing, and use of hand/power tools.
• Work in varying weather conditions (hot, cold, wind, dust) during field service calls and sit for extended periods while driving between job sites.

Ironhide Equipment is an Equal Opportunity Employer.

We are committed to creating an inclusive environment where all employees are treated with respect and given the opportunity to succeed.

Pay: $35.00 - $48.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Fuel card
• Health insurance
• Life insurance
• Paid time off

Work Location: In person