Field Service Technician

About Us

We are a privately owned, family business competing against some of the biggest multinationals in the world. We are Australia’s No. 1 Pure Coffee Company*. Since 1947, we’ve been building brands into internationally recognised household names like Vittoria Coffee, Jarlsberg Cheese and Santa Vittoria mineral water. We are a fast-moving, innovative, market-leading business with a strong entrepreneurial culture. We only look at our competitors to ensure we can act differently.

We have an exciting opportunity for a Field Service Technician to join the Service Team at Vittoria Food & Beverage in Melbourne. If you enjoy interacting with customers, solving problems, working in a dynamic team and making a difference to a business, we would love to hear from you. 

The Role

The primary responsibility of the Service Technician is to carry out repairs, maintenance and installations on the full range of Vittoria Coffee machines and related equipment.  The goal is for clients to receive support and produce coffee of world-class standard through best practice and maintenance techniques.

• Deliver first class customer service to all of our accounts in Victoria.
• Deliver prompt and timely service to all of our customers.
• Detailing and recording service logs using inhouse systems
• Managing and maintaining coffee machine parts as required.
• Working collaboratively with the team and being a team player.

About You

• Previous field experience as a Service Technician.

• Problem solving and diagnostic skills required particularly with technical equipment issues.

• Ability to effectively communicate with customers at all levels.

• Ability to work as a team player with internal and external key stakeholders.

• Minimum requirement Test & Tag qualification.

• Victorian Drivers License and working visa

To be successful you will be

• Highly motivated and enthusiastic.

• Highly organised and able to plan ahead.

• Committed to customer satisfaction.

• Possess high standards of service

We Offer You

• A comprehensive Remuneration package
• Generous staff discounts on products
• Personal and professional growth opportunities to continue learning and developing your career.
• The opportunity to be part of a unique culture built on strong values
• Training on state of the art coffee equipment

Vittoria Food & Beverage is committed to developing and retaining highly talented people. If you are a self-driven, enthusiastic individual. and relish the opportunity of working in a fast moving entrepreneurial business with a unique culture built upon strong values, innovative marketing with a strong results orientation then we look forward to hearing from you

*Source: Nielsen Scantrack, Pure Coffee, MAT to 29.04.2020, Value Sales (Dollars)