Field Service Technician

Key Accountabilities:

▪ Perform corrective maintenance on machines belonging to customers; Perform preventive maintenance on schedule.

▪ Perform service and recondition faulty equipment after repair; Perform pre-installation test, installation and commissioning of machines at customers’ sites.

▪ Provide timely and proper reports to customers after completion of a service call; Execute tasks assigned within response time; Check, track and monitor unclosed calls till completion.

▪ Ensure machine downtime is kept to minimum; Escalate unresolved service calls timely to Command Center for guidance, assistance, and help to solve the service calls.

▪ Provide professional and excellent service to customers and at times to other fellow engineers when required; Maintain cordial relationships with customers, peers and fellow staff.

▪ Facilitate Call Desk with a complete update after completing a service call in a timely manner; Ensure spare parts requested are returned promptly within the specified timeframe given.

▪ Perform basic network troubleshooting, software/application reload.

▪ Provide technical support at site or via online communication tools.

▪ Conducting site/machine inspections.

▪ Support initiatives/projects from the customers and company’s Management whenever required.

Working Relationships:

Internal: Call Center, SBM Repair Centre, SBM Spare-part Store, BDU, and Field Operations

External: Clients (Retailers and Bankers), Vendors, Suppliers, Riggers

Formal Education:

Possess at least a Bachelor in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.

At least 2 to 10 year(s) of working experience in the technical fields (IT, mechatronics or self-service banking terminals maintenance).

Personal Qualities:

Able to work in a team environment.

Able to present solution in written and oral reports.

Possess analytic skills and good attention to details.

Ability to work efficiently with minimal supervision.

Possess an excellent spoken and written English with high initiatives and positive attitude.

Pleasant attitude and personality and able to work independently with minimum supervision.