Field Service Technician

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Field Service Technician

Location: Based out of Mauldin, SC

• Field-based Type: Full-time Pay: $70,000-$85,000 depending on experience

About Our Client Our client manufactures equipment and consumables for metallography, petrography, and spectroscopy sample preparation , including precision cutting, grinding and polishing machines, mounting presses, micro-indentation hardness testers, image analysis systems, and microscopes.

The company is family-owned and serves laboratories across more than 50 countries. Its U.S. team supports customers throughout North America across industries including aerospace, automotive, defense, semiconductor, energy, and independent testing .

The Role

You will represent our client at customer sites, installing new equipment, keeping installed machines running, and training customers on equipment operation and care.

Key Responsibilities

• Install and commission equipment at customer laboratories across North America.
• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and software faults.
• Perform preventive maintenance and calibration.
• Install and configure Windows-based instrument software on customer networks.
• Train customers on equipment operation and maintenance.
• Write clear service reports and recommend repairs, upgrades, and spare parts.
• Report recurring issues to the engineering team.
• Uphold safety and quality standards at every customer site, including customer-specific EHS requirements.

Requirements

• Hands-on experience servicing laboratory or industrial equipment.
• Strong mechanical and electrical aptitude; comfortable working with 208V/480V three-phase systems and lockout/tagout.
• Ability to read schematics, hydraulic/pneumatic diagrams, and engineering drawings.
• Strong troubleshooting skills across mechanical, electronic, and software systems.
• Good computer skills, including installing and configuring software on customer equipment.
• Strong communication skills with the ability to train customers and prepare detailed service reports.
• Customer-focused, responsive, reliable, and professional.
• Ability to work independently and manage your own schedule.
• Authorized to work in the U.S. without visa sponsorship.
• Valid driver's license and clean driving record.
• Willingness to travel, including overnight stays.
• Valid U.S. passport or ability to obtain one, as factory training in Bursa, Turkey is required during the first year.
• Ability to lift 50 lbs. and handle crating, pallet jacks, and extended periods of standing/walking.
• High school diploma or equivalent required; technical certificate, associate degree, or military technical training preferred.

Nice to Have

• Field service experience with laboratory instruments or materials testing equipment.
• Metallography or sample preparation knowledge.
• Hardness testing and calibration experience, including ASTM E18 and E384.
• PLC and HMI troubleshooting experience.
• OSHA 10/30, NFPA 70E, or forklift certification.

Why Consider This Opportunity?

• No two service calls are the same.
• Factory training in Turkey and direct access to the engineers who design the equipment.
• Opportunity to work with a small, growing U.S. team.
• Long-term career growth opportunities into senior field service, applications, or technical sales.
• Exposure to customers across multiple industrial sectors throughout North America.