Field Service Technician

About us

At Phenospex, we build advanced sensing solutions that transform how plants are measured and analysed. We develop both hardware and software that enable precise, data-driven decisions in plant research.

Our customers span the globe - from research institutions to agri-businesses - and we’re proud to deliver solutions that improve how food is grown and how science understands nature.

Your mission

We’re looking for a hands-on, proactive Service Technician to partner with our customers, delivering high-quality after-sales technical support, preventive maintenance and system optimisations across our global customer installations. Combining electromechanical expertise with a customer-first mindset, you’ll split your time between remote issue resolution and international field site visits. Working closely with our Projects and Engineering teams, you will ensure maximum system uptime, proactive health management and top-tier client satisfaction worldwide.

What you’ll do

• Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.
• Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance.
• Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.
• Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly.
• Safety & Compliance: Maintain a safe, compliant work environment by strictly adhering to health and safety regulations in both our home workshop and on customer sites.

Who we’re looking for

As a proactive and accountable field technician, you’re a natural service partner with a customer first mentality. Thriving on variety, you’re equally comfortable diving into electrical schematics in the workshop as you are solving complex technical issues at a client site abroad. You’re an independent self-starter who communicates with clarity, stays organised under travel demands and takes pride in keeping our cutting-edge technology performing at its best.

You also bring:

• Educational Background: A vocational technical degree (MBO / Associate degree / HNC) or Bachelor’s in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation or equivalent practical field experience.
• Hands-on Experience: Practical experience in field service, technical support or electromechanical maintenance (preferably with complex automated equipment or sensor systems).
• Technical Core: Can diagnose and resolve mechanical, electrical or software‑ related issues using defined procedures. Understanding of agricultural/phenotyping technologies is a plus.
• Customer focus & communication: Genuine interest in customer success, patient, empathetic and solutions-oriented. Full professional proficiency in English.
• Mobility: A valid driver’s license and full flexibility/capability to travel internationally (~50% travel commitment). If you require sponsorship to work in the EU, please indicate this in your application.

Why choose us?

Our culture

• You have the opportunity to work on complex problems at the intersection of high tech and nature. Your work will have a real impact on advancing sustainable agriculture with an innovative and exciting digital phenotyping technology.
• Transparent leadership: we communicate our performance, genuinely value your feedback and trust your commitment.
• We have an open and informal culture.

How we work

• Most of our value creation is done in-house - we only outsource what we cannot confidently do ourselves.
• Our processes don’t own us – we own them. If they don't help us, we change them.

Our team

• You will inspire and be inspired by an ambitious, accountable and crazy group of people from many countries who believe they can change the world!
• Challenge your colleagues to a game of table soccer (we take it seriously!), then enjoy great coffee and drinks… healthy snacks too!

Perks of working at Phenospex

• Grow with us! We offer plenty of opportunities for personal and professional development.
• We offer flexible working hours, up to 50% home office and a competitive, performance-oriented compensation package.
• Enjoy 6 weeks of paid vacation each year, plus an extra day off on your birthday - because the best gift is extra time!
• Build your ideal tech setup. Whether it’s Windows, Linux, or Apple - it’s your tech, so it’s your choice.
• Celebrate with us at team events and annual parties. You’re also invited to fun activities including climbing, cycling and walking together in the forest.
• Work in our spacious office with modern facilities on our green campus.
• Bring your dog to work. Our office is dog-friendly!

If you're ready to work with an amazing team and are keen to fast track your career with our international company, we’d love to hear from you!