Field Service Technician

Everest People are proud to partner again with COMS Systems to grow their team.

About the business

COMS Systems is a growing technology company specialising in biometric and camera-based systems. They design and deliver end-to-end solutions that automate manual processes for the gaming and hospitality industries.

Their products span Facial Recognition, Core Gaming Solutions, Cash Management, and Room Sweeping Apps - supporting operational efficiency while improving security, compliance, and harm minimisation.

Behind the tech is a highly experienced, in-house team of Designers and Engineers, led by Directors with 20+ years’ industry experience. Known for reliability and customer focus, COMS is in a strong growth phase.

About the role

This is a hands-on, highly mobile field role where you’ll solve real problems in real time. You’ll spend a significant amount of time travelling and working on customer sites rather than from a fixed location. Trips may involve overnight stays, changing schedules, and time away from home, so genuine flexibility and availability are essential.

You’ll install, configure, and maintain hardware systems on-site, while acting as a trusted point of contact for customers.

What you’ll be doing

• Install and set up cameras and related hardware
• Configure and test systems to ensure performance
• Troubleshoot, repair, and maintain equipment
• Support integration with networks and databases
• Train customers and provide ongoing technical support
• Build strong customer relationships and manage queries
• Manage stock and coordinate with the wider team
• Maintain clear documentation and reporting

What you’ll bring

• Trade qualification in electronics, CCTV, telecommunications, or IT (preferred)
• The ability to configure networks (IP addressing, subnets, camera integration) (preferred)
• Strong command of the English language, both written and verbal communication skills
• Customer-focused with the ability to build rapport
• Solid literacy and numeracy skills
• Genuine flexibility and availability to travel approximately 50% of the time across New Zealand and internationally, including at a moment’s notice
• Full and clean driver’s license

Benefits

• Medical insurance
• Company vehicle + tools of trade
• Performance-based bonus

Apply now

If you enjoy working with technology, solving problems on the go, and being out in the field, we’d love to hear from you. Before applying, please consider whether you can genuinely commit to frequent travel, short-notice departures, overnight stays, and international trips as required.

You must be legally entitled to work in New Zealand.

For a confidential chat, contact Recruitment Partner Rachel Knox at Everest People on [027 238 0031](tel:027 238 0031).