Field Service Technician

Key Responsibilities

•Meter Installation & Audits – Install and maintain meters according to standards, complete audits, and ensure accurate billing.

•Fault Finding & Troubleshooting – Diagnose and fix faults quickly to ensure correct meter readings.

•Customer Communication – Engage with clients professionally, provide updates, and resolve concerns.

•Documentation & Compliance – Complete job cards and reports accurately, ensure compliance with safety and legal requirements.

•Team Support – Assist and guide team members onsite, ensuring safe and efficient work.

Key Performance Indicators (KPIs)

• Successful meter installations and accurate audits.

• First-time resolution of issues and fast response to breakdowns.

• Positive client feedback and resolved concerns.

• Accurate, timely completion of reports and 100% compliance with standards.

• Safe and effective team performance.

Duties

• Install, inspect, and audit utility meters.

• Troubleshoot and repair meter faults.

• Keep accurate records and submit reports.

• Communicate progress and issues with clients and team leads.

• Support and supervise team members onsite.

• Follow industry standards and health & safety rules.

Authority

• Decide on troubleshooting actions.

• Approve and submit job cards/reports.

• Delegate tasks to team members.

• Enforce safety and compliance onsite.

Training:

• Health & Safety certification (advantageous).
• Ongoing training on new metering systems and compliance.
• Career development options: advanced electrical training, project management, and risk management.