Field Service Technician

Job Overview

Lone Star GlobalTech, LLC is a local technology company serving small businesses in Amarillo and surrounding areas. We provide managed IT services, Microsoft 365 support, networking, cybersecurity, backups, phone systems, security cameras, low-voltage services, and on-site field support.

We are looking for reliable Field Service Technicians to assist with on-site technology work for local business clients and field service dispatches. This is a contract, part-time role with a flexible schedule. Work may include IT support, network troubleshooting, device installations, smart hands support, camera work, cabling assistance, equipment swaps, and documentation.

This role is ideal for someone who is hands-on, professional, detail-oriented, and comfortable working at customer sites. You do not need to know everything, but you must be reliable, coachable, and able to follow instructions carefully.

Responsibilities

• Travel to customer locations in Amarillo and surrounding areas

• Perform basic to intermediate on-site IT and technology support

• Assist with computers, printers, network equipment, phones, cameras, access points, and other business technology

• Provide smart hands support for remote engineers, vendors, and internal team members

• Install, replace, label, test, and document equipment as instructed

• Take clear photos before, during, and after work

• Complete professional job notes and service documentation

• Communicate clearly with customers, vendors, and the internal team

• Follow assigned scope of work and escalate before performing out-of-scope work

• Maintain a professional appearance and attitude while representing Lone Star GlobalTech

• Follow safety guidelines and company procedures

Common Work Examples

• Workstation or printer troubleshooting

• Network equipment swaps

• Access point installations

• Camera troubleshooting or installation assistance

• Cable tracing, labeling, and basic testing

• Router, switch, firewall, or modem replacement assistance

• POS, retail, or office technology support

• Vendor smart hands dispatches

• Site surveys and photo documentation

• Basic low-voltage support

Requirements

• Reliable transportation

• Basic hand tools

• Smartphone with camera and internet access

• Ability to take clear photos and write accurate job notes

• Professional communication skills

• Ability to follow instructions and work independently

• Comfortable working at business customer locations

• Basic understanding of computers, networks, cables, and common office technology

• Ability to lift and carry equipment as needed

• Availability for scheduled dispatches during normal business hours

• Must be dependable and punctual

Preferred Qualifications

• Previous field service, IT support, low-voltage, telecom, camera, POS, or networking experience

• Experience with routers, switches, access points, firewalls, printers, or business phone systems

• Experience with field platforms

• Basic cable testing and troubleshooting experience

• Bilingual English/Spanish is a plus

• OSHA, low-voltage, networking, or manufacturer certifications are a plus but not required

Compensation

• Contract, part-time position

• Flexible schedule

• Approximately 5–20 hours per week depending on available work

• Pay range: $25–$40 per hour depending on experience, tools, reliability, and scope of work

• Additional opportunities may be available for higher-skill jobs, projects, and recurring client work

Important Notes

This is a field-based contract role. Work volume may vary depending on available dispatches, client needs, and project schedules.

Technicians are expected to follow scope, communicate clearly, take photos, complete documentation, and represent the company professionally. Technical support and guidance will be available when needed.

To learn more about Lone Star GlobalTech and current opportunities, visit:

https://lonestarglobaltech.com/careers

Pay: $20.00 - $40.00 per hour

Expected hours: 5.0 – 20.0 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance

Application Question(s):

• Do you have reliable transportation to travel to customer sites in Amarillo and surrounding areas?
• Are you comfortable taking clear photos and writing detailed job notes after each service call?
• Are you comfortable with a contract, part-time role where work volume may vary depending on dispatches and projects?
• Briefly describe your experience with IT support, networking, cabling, cameras, POS systems, or field service work.

Willingness to travel:

• 25% (Preferred)

Work Location: In person